Job Description

Nestled in the beautiful Jimbaran Bay, in Jimbaran Hijau development area, Raffles Bali is a haven of refined seclusion, perched on a hill that offers stunning views of the ocean and its secluded beach. With only 32 ocean-view villas, each featuring its own outdoor terrace and private pool, Raffles Bali stands as one of the finest resorts in Bali, showcasing mesmerizing sunsets, lush tropical gardens, and exquisite dining experiences. Guests can indulge in our signature Bali Sling at the iconic Writers Bar, enjoy a romantic dinner in The Secret Cave and Purnama Honeymoon Bale, or rejuvenate at The Sanctuary, a hillside treatment suite, or at Raffles Spa. Our Raffles Wellbeing Butlers can arrange a variety of bespoke treatments, cultural immersions, and personalized activities, to provide the ultimate experience on the Island of the Gods.

Primary Responsibilities

• Greet the guest, present menu, help with guest choice, making suggestions, takes order and serves food & beverage according to standard procedures.
• Set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• Process drink orders in proper calling order directly from service staff, to check for correct number of drinks and manage billing quickly and efficiently.
• To make all cocktails in accordance with beverage standard, using full standard measures.
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
• The ability to ensure that the bar is stocked and all side opening and closing duties are completed.
• Clean glasses, utensils, and bar equipment.
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Checks on guest satisfaction, attends to guest needs and complaints with proper follow up by informing the Management or Senior Team Leader.
• Presents check, performs cashiering function, bid guest farewell and invite them to come back.
• Maintains cleanliness of work place by performing clearing functions.
• Attends all meetings and trainings as conducted.
• Performs food runner duties as required.
• Answer phone calls.
• Carry out light cleaning and maintenance of bar/restaurant.
• Dispense beverages
• Take table reservations and effectively control the flow of the guests in the restaurant ensuring
• Comply with hotel and department policies and procedures at all times.
• Help implement work simplification and necessary changes
• Ensure miss-en-place is carried out before each shift
• Following up in proper billing procedures

Competencies

• Ability to ensure that hotel’s standards, policies and procedures within food & beverage operation are applied.
• Ability to prioritize and organize work assignments, delegate work.
• Ability to direct performance of food & beverage management and follow up with corrections where and when needed.
• Ability to motivate food & beverage Colleagues and maintains a cohesive team.
• Ability to ascertain food and beverage training needs and provide such trainings.
• Ability to be a clear thinker, analyzes and resolves problems exercising good judgments.
• Ability to focus and pay attention on details.
• Ability to suggest sell food and beverage venues, menu items, beverages and wines.
• Ability to input and access information into MICROS system.
• Ability to perform physical effort when needed.
• Ability to endure abundant physical movements in carrying out job duties.
• Ability to ensure security and confidentiality of guest and hotel information
• Ability to work without directs supervision.
• Knowledge of all product items, preparation method / time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
• Bar layout, table / seat / station numbers, proper table set-ups, room capacity, hours of operation, price range and dress code.

Qualifications

• Minimum of 2 years of relevant experience as Bartender
• Great Knowledge Beverage , liquors, infusion
• Great skills on handling guest challenge and opportunity
• Luxury of 5 star experience is a must

Additional Information

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:

We celebrate our differences. We support each other and we always stand together.​

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:

We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.