Job Description

The Bartender at Alma Resort Cam Ranh will be responsible for providing exceptional customer service while preparing and serving a variety of beverages to guests in accordance with established recipes and standards. The Bartender will also be responsible for ensuring the bar area is clean and well-stocked, in addition to maintaining accurate cash handling procedures and adhering to liquor control policies.

Key Responsibilities:

1. Greet and interact with guests in a friendly, professional, and attentive manner.
2. Prepare and serve a wide range of beverages including cocktails, mocktails, wine, beer, and non-alcoholic drinks, based on guests' orders and preferences.
3. Ensure that all drink orders are made to the highest standards and served promptly.
4. Maintain a thorough knowledge of all available drinks, including ingredients, methods of preparation, and presentation.
5. Provide recommendations and suggestions to guests based on their tastes and preferences.
6. Maintain cleanliness and orderliness in the bar area, ensuring all equipment, glassware, and utensils are in good condition.
7. Regularly check stock levels of beverages, ingredients, and supplies and place orders as required.
8. Ensure compliance with all health, safety, and sanitation guidelines and regulations.
9. Handle cash transactions accurately and responsibly, using POS systems or manual cash registers.
10. Follow established alcohol control policies, including checking identification to verify legal drinking age and refusing service to intoxicated guests.
11. Prepare and present accurate bills, collect payments, and accurately process cash, credit, and debit card transactions.
12. Assist in maintaining inventory control and report damaged or low stock items to the Bar Manager/Supervisor.
13. Collaborate and communicate effectively with other team members and departments to deliver seamless service to guests.
14. Attend all training sessions and workshops as required, to enhance skills and knowledge.
15. Perform other duties and responsibilities as assigned by the Bar Manager/Supervisor.

Qualifications:

1. Proven work experience as a bartender, preferably in a high-end or luxury resort environment.
2. Excellent knowledge of beverage mixing and service techniques, including the ability to create unique and innovative cocktails.
3. Strong knowledge of different types of spirits, wines, beers, and non-alcoholic beverages.
4. Ability to handle cash transactions accurately and responsibly.
5. Good understanding of health, safety, and sanitation regulations.
6. Customer-oriented and ability to provide exceptional customer service.
7. Good communication and interpersonal skills.
8. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
9. Flexibility to work evenings, weekends, and holidays as required.
10. Tertiary education in hospitality, culinary, or a related field is preferred.
11. Knowledge of additional languages is an advantage.