Job Description

Bartender
Scope:
Operate the functional areas of the restaurant bar. Will serve as the first impression and “face” of the restaurant to all guests. Will service restaurant and bar guests in a professional, timely and accurate manner.
Primary Responsibilities:
• Greet, seat, and engage customers in a
friendly and courteous manner
• Professionally serve hotel and transient
restaurant guests, providing a warm and memorable experience.
• Suggestive selling of wine, cappuccinos,
and other complementary menu items to guests.
• Mixes and serves alcoholic,
non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously
and efficiently,
adhering to Brand Standards.
• Check customer's' identification to
ensure that they meet minimum age requirements for consumption of
alcoholic beverages.
• Maintain
high standards of cleanliness and professional service; keeping the entrance, bar, and restaurant areas clean and well organized.
• Remove dishes and glasses from tables or
counters, and take them to kitchen for cleaning. Some ware-washing may be
required
• Open/Close
and stock liquor, bar, and coffee products
• Maintains a “can do” and a “guests
first” attitude at all times
• Operate cash register and credit card terminal
to collect proper payments.
• Knowledge and operation of the hotel
P.O.S. computer system.
• Knowledge of basic restaurant
terminology
• Works as a member of the overall hotel
team to ensure that each guest has an experience that exceeds their
expectations
• Resolves guest complaints to the
satisfaction of the guest; responds promptly to any guest request for
service.
• Attends scheduled training sessions
within the hotel as dictated by the Hilton brand and the hotel management.
• Ensures adherence to procedures for
hotel accounting, credit control, handling of financial transactions,
security of monies, guest security and emergency procedures as
established.
• Arrives at work in a timely fashion in
accordance with the posted schedule.
• Abides by established uniform
guidelines.
Requirements:
• Must be able to legally serve and pour alcohol in the State of Maryland
• Must be willing to work a variety of AM/PM, weekend and holiday shifts
• Requires strong command of the English
language to include speaking, reading and writing. Bilingual a plus.
• Requires strong organizational skills.
• Must be able to multi-task and work independently.
• Able be able to be on your feet/stand/move for long periods of time.
• Excellent people skills, listening and communication skills, and an energetic personality.
• Meet/exceed customer and team expectations; a true
desire to satisfy the needs of others in a fast-paced environment
• Must possess basic computer skills
• Ability to accurately complete departmental paper work, such as daily or end of shift reports.
• Cash handling experience strongly desired.
• Able to lift, pull, or carry items weighing approximately 50 pounds
Qualifications:
Education/Experience: High School Diploma or Equivalent
or more years Restaurant Experience
Certification: ServSafe and TIPS preferred, but not required

******We offer the use of the "Dayforce Wallet" - This will make your Work Life better. - " On Demand Pay" access your pay earlier than your pay day, plus other benefits.

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