Job Description

At Kimpton Fitzroy London we are looking for a Waiter/Waitress to join us in Fitz’s Bar Russell Square. with an Immediate start on a Full-Time contract!

Located in the heart of Kimpton Fitzroy London, Fitz’s Russell Sq. features three opulent spaces with unique personalities. Fitz’s Brasserie, a sophisticated eatery serving classic British dishes elevated from modern palates, and Fitz’s Bar & Parlour, a glamorous drinking dean and all-day parlour. Here guests can dine on quintessentially British cuisine, sip finely crafted cocktails and savour a late-night tipple (or two). Here local foodies and intrepid travellers alike gather to create memorable tales.

Join us to help create a London experience like no other!

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2 minute walk from Russell Square tube station where the Piccadilly line runs 24hrs a day on Fridays and Saturdays!

As a Waiter/Waitress, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

At Fitz’s, we believe every guest interaction is an opportunity to create something memorable. We’re looking for an engaging and motivated Waiter/Waitress to join our ambitious team. You’ll play a vital role in delivering outstanding service, supporting the kitchen team, and enhancing our guests’ experience from the moment they walk through the door.

Your Key Responsibilities:

• Serve food and beverages with a consistently positive and attentive attitude
• Deliver memorable guest experiences by tailoring service from entry to table
• Handle guest questions, concerns, or feedback with professionalism and care
• Collaborate closely with the kitchen to ensure timely and accurate service
• Help drive service excellence and support the business's growth
• Represent Fitz’s Bar at events like Cocktails in the City, acting as a proud ambassador
• Contribute to a supportive, forward-thinking team culture

What Makes This Role Special:

This isn’t a standard waiter role. At Fitz’s, you are part of a creative and ambitious team aiming for top industry awards in the coming year. You’ll have access to:

• Mentoring and brand training to enhance your hospitality knowledge
• 1:1 development sessions and skill-building programs, including bartending training
• Opportunities to grow your career and build experience beyond your role

What We’re Looking For

To succeed in this role, you’ll bring:

• Previous experience in a restaurant, bar, or hotel setting as a server, bartender, barista, or host
• A passion for guest experience and genuine enjoyment in interacting with people
• Confidence and a can-do attitude in a fast-paced, team-oriented environment
• Flexibility to adapt to changing priorities and willingness to support the wider hotel team
• Curiosity and eagerness to learn and grow within a dynamic hospitality brand

Do you have what it takes to be our next Waiter/Waitress? If so, we would love to hear from you.

What’s in it for you as our Waiter/Waitress:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Waiter/Waitress enjoys a range of benefits including:

• £29,993.60 full time salary (£14.42 per hour) plus Service Charge and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Regular sporting and social events
• Most importantly, we’ll help you grow and develop you as an individual.

Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?