Job Description

Omni Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:
· Must be able to communicate effectively with guests and associates
· Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
· Must remain professional in all situations.
· Must work well in stressful, high-pressure situations.
· Understand and acknowledge of proper uniform and grooming standards.
· Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
· Assist with monthly inventory.
· Maintain a clean workspace throughout entire shift.
· Follow proper procedure for accepting credit cards and checks.
· Maintain a cash bank.
· Verifying guest room numbers for room charges.
· Interact with other departments to ensure guest needs are satisfied.
· Adhere to proper food handling procedures.
· Proper knowledge of equipment use and safety procedures.

Qualifications:
· Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
· Previous cash handling and face to face customer service experience required
· Ability to accurately and efficiently input information into MICROS
· Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
· Ability to work cohesively with co-workers both within and outside of your department
· Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
· Must be TABC & Food Handler certified.
· Must be able to work a variety of shifts, weekends, holidays and PM availability.
· Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.