Job Description

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd "Birdie" Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it's a place where exceptional hospitality comes to life. As a Barista, you'll be one of the first people guests meet each day, crafting premium coffee and specialty beverages while delivering warm, personalized service that sets the tone for their experience.

This role is about more than preparing drinks. It's about creating genuine connections, maintaining a welcoming atmosphere, and taking pride in every detail—from the quality of each beverage to the cleanliness and presentation of the café. Whether serving hotel guests, local visitors, or regular patrons, you'll represent The Ben's commitment to excellence with every interaction.

At The Ben, you'll work alongside a passionate team dedicated to outstanding service, creativity, and professionalism. If you thrive in a fast-paced environment, enjoy engaging with people, and take pride in delivering memorable hospitality, you'll find an exciting opportunity to grow with one of West Palm Beach's premier luxury hotels.

Learn more about our collection of experiences:

• The Ben West Palm — https://www.thebenwestpalm.com/
• Proper Grit — https://www.propergrit.com/
• Spruzzo Rooftop — https://www.spruzzowestpalm.com/
• The Ben Events — https://www.thebenevents.com/

Every great café experience begins with a genuine connection and that connection starts with the Barista. More than crafting exceptional coffee and handcrafted beverages, the Barista creates the moments that guests remember. They welcome each person with warmth, anticipate their needs, and transform a daily ritual into something memorable.

As the heart of the café, the Barista takes pride in delivering both outstanding hospitality and consistently high-quality products. Through attention to detail, a positive attitude, and a passion for service, they help create an inviting atmosphere that keeps guests returning. Every interaction, every beverage, and every smile reflects our commitment to providing an experience that is as exceptional as the people we serve.

Responsibilities

• Skillfully prepare a full range of coffee and tea beverages including espresso drinks, pour-overs, cold brews, teas, lattes, and seasonal specialty offerings while maintaining consistency, proper extraction, and precise milk texturing techniques
• Demonstrate passion for craft and brand storytelling by presenting beverages thoughtfully, explaining flavor profiles, and educating guests on brewing methods and coffee provenance to elevate the café experience
• Manage efficient single-person service flow by accurately taking orders, processing payments, and balancing drink preparation with attentive guest interaction during periods of steady volume
• Execute detailed opening and closing procedures including espresso machine calibration, equipment preparation, batch brewing, milk and syrup setup, and end-of-day cleaning and sanitation
• Maintain equipment performance through routine cleaning, dosing and tamping checks, basic troubleshooting, and timely reporting of maintenance needs
• Support inventory control and stock rotation by monitoring supplies, restocking products, receiving deliveries, and communicating reorder needs to ensure uninterrupted operations
• Uphold strict hygiene, safety, and quality standards by following food safety regulations, maintaining a clean service environment, and properly managing allergens and labeling
• Deliver warm, attentive guest service by anticipating needs, addressing concerns professionally, and fostering repeat business through consistent, personable interactions
• Meet the physical demands of the role by lifting and restocking items over 25 pounds and maintaining energy and focus throughout busy shifts
• Contribute to teamwork and continuous improvement by sharing feedback on menu items, assisting in training support staff, and offering ideas to enhance service and product quality

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

2-3 Years Experience in Barista Role.

Knowledge/Skills

• Must have excellent customer service skills.
• Well Versed in Espresso Machine and Equipment

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to coordinate with other baristas.
• Must be able to check food quality and read production charts/recipes.
• Ability to interact with guests in a positive, hospitable manner.
• Must be able to use the cash register/collect money with accuracy.
• Ability to work independently and prioritize tasks.
• Ability to read, write, and communicate in English.
• Position regularly involves lifting product cases weighing up to 50 lbs.
• Pushing and pulling carts is required. Regular bending to lift items and supplies. No kneeling.
• Mobility - regularly moves all around the coffee shop. Continuous standing

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.