Job Description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Seasonal Housing is available to qualified candidates.

REPORTS TO
Food & Beverage Director, Restaurant Manager, Executive Chef and/or Operations Manager

Responsible for providing an excellent guest experience by preparing espresso and coffee for guests as well as helping to facilitate the timely service of food.
SPECIFIC DUTIES
• Stay guest focused and nurture an excellent guest experience by interacting with customers, taking orders and serving food and beverage. Report all customer problems, requests, or complaints to the Resort Manager, Food & Beverage Director, Guest Services Manager and/or Operations Manager.
• Mix ingredients to prepare cafe menu.
• Setup and break down guest breakfast arrangement.
• Restock and replenish food and supplies when necessary.
• Ensure that all food and beverages are prepared and served per Terramor’s standards of quality while complying with all federal, state and county code laws as they pertain to the serving of food and alcoholic beverages.
• Check customers’ identification and confirm it meets legal drinking age.
• Promote the restaurant/bar by possessing working knowledge of all menu items, daily specials and featured promotions.
• Carry out the daily, weekly and monthly cleaning programs as established by the Resort Manager, Food & Beverage Director, and/or Operations Manager, being sure to adhere to all federal, state, local and Terramor health and cleanliness standards.
• Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other restaurant equipment.
• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
SECONDARY DUTIES
• Assist in cleaning public areas inside and outside the main lodge.
• Answer guest questions about things to see and do in the local area.
• Assist guests with questions and transaction in the retail shop.
• Deliver items to tents as requested by guests.

EXPECTED RESULTS
• All areas of the bar and restaurant operation are clean, properly stocked and well maintained.
• Adherence to all KOA, federal, state and local standards and codes.
• Timely delivery of food and beverages for satisfied and happy customers.
• Professional attitude dedicated to serving the need of our guest and exceeding expectations.
• Consistently at work as scheduled and on time for shifts.
JOB QUALIFICATIONS
• Proven working experience as a barista
• Excellent knowledge of pulling, brewing and serving drinks
• Positive attitude and excellent communication skills

• Ability to keep the bar organized, stocked and clean
• Knowledge of computer and cash register operation
• Hear and speak the English language fluently
• Ability to work in a fast-paced environment
• Ability to work nights, weekends, holidays and cover shifts when needed
• Excellent customer services skills
• Ability to maintain confidentiality
PHYSICAL REQUIREMENTS
▪ Must be able to lift and carry up to 50 pounds occasionally and 25 pounds regularly
▪ Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
▪ Long periods of standing (80%), bending and kneeling
▪ Requires the use of hands/fingers to handle or feel
▪ Ability to work in hot, humid, cold and wet conditions

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.

KOA does not sponsor Visas
KOA currently does not pay or withhold taxes in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia
Wisconsin

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.