Job Description

Bally’s Lake Tahoe Casino Resort

This position is offered as part of the J‑1 Exchange Visitor Program and is intended to provide participants with structured, hands‑on experience in the U.S. hospitality and food & beverage industry while supporting cultural exchange.

The J‑1 participant will assist in serving food and beverage products to guests, coordinating daily service activities with team members, and following established departmental and facility procedures. Under direct supervision, the participant will gain practical exposure to U.S. service standards, operational practices, and workplace culture while contributing to a high‑quality guest experience.

This role is temporary in nature and does not represent permanent employment.

Program Purpose & Learning Objectives

Through this exchange experience, participants will:

• Gain practical training in U.S. hospitality and food & beverage operations
• Learn U.S. customer service expectations and workplace standards
• Develop communication, teamwork, and time‑management skills
• Experience American workplace culture while sharing international perspectives with coworkers and guests
• Enhance professional skills applicable to future careers in hospitality or customer service fields

Why Bally’s?

Bally’s Corporation is a global casino‑entertainment company with a strong commitment to guest service, operational excellence, and team development. With operations across multiple U.S. states and international markets, Bally’s provides J‑1 participants the opportunity to learn within a diverse, fast‑paced resort environment.

At Bally’s Lake Tahoe, J‑1 Exchange Visitors work alongside experienced professionals while engaging in meaningful cultural exchange with coworkers and guests from around the world.

Training Responsibilities (Under Supervision)

• Prepare and serve beverages to guests in accordance with established recipes, procedures, and individualized requests, under the guidance of experienced staff.
• Deliver Bally’s “Legendary Service” by maintaining a guest‑focused attitude and engaging courteously with all customers.
• Assist guests with the selection and purchase of specialty beverages, including coffee offerings.
• Learn to accurately operate point‑of‑sale systems and process payments when assigned, including cash and credit transactions.
• Follow all applicable federal, state, and local regulations, as well as company policies, procedures, and internal controls.
• Maintain cleanliness and organization of service areas, seating areas, and storage spaces.
• Monitor stock levels and assist with replenishment of service items as needed.
• Become knowledgeable about café offerings and clearly explain products and services to guests.
• Adhere to Bally’s Purpose and Values model at all times.
• Complete other training‑related duties as assigned by management to support learning objectives.

General Expectations

• Must maintain valid J‑1 Exchange Visitor status throughout the program
• Must comply with all Bally’s policies, safety standards, and sponsor guidelines
• Regular attendance and punctuality are required
• Position is supervised and non‑managerial

Physical Requirements

Participants may be required to stand and walk for extended periods and perform activities such as bending, reaching, lifting up to 35 pounds, and carrying service items.

Important Notice (J‑1 Disclaimer)

This position is offered for training and cultural exchange purposes only under the J‑1 Exchange Visitor Program. Duties and responsibilities may be adjusted to support learning objectives and program compliance. Employment is temporary and does not guarantee continuation or permanent placement beyond the authorized program period.