Job Description

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Harrah’s Gulf Coast.

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues.

• Communicates information to manager so that the team can respond as necessary to create a successful environment during each shift.

• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude, connecting with the customer and saying “thank you” to every customer.

• Discovers and responds to customer needs.

• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains a clean and organized workspace so that partners can locate resources and product as needed.

• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Follows inventory stocking and recording guidelines

• Follows cash handling and register policies

• Follows health, safety and sanitation guidelines for all products.

• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

• Maintains regular and punctual attendance.

• Learns and demonstrates creating the Starbucks Experience.
• Learns and demonstrates all performance standards by completing Initial Store Training and passing barista certification with a score of 90% or better.

EDUCATION: High School Diploma or equivalent preferred

EXPEREINCE: Previous experience working in espresso or food service establishment preferred Basic

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Meets required dress code

• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients

• Available to perform many different tasks within the store during each shift.

• Ability to understand and carry out oral and written instructions and request clarification when needed - Strong interpersonal skills - Ability to work as part of a team - Ability to build relationships

• Physical, Mental, and Environmental Demands

• Proficiency Ratings Legend O = Occasional (up to 25% of time) F = Frequent (26%-74% of time)

• C = Constant (75% or more of time)

• Requirement Bending/Twisting:Continual, intermittent flexing or rotation of the wrist(s) and spine. Proficiency: F

• Carrying:Moving an object, usually by holding it in hands or arms, or on shoulders. Proficiency: O - up to 40 lbs

• Climbing:Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms. Proficiency: O

• Computer: Usage or other special equipment operated. Proficiency: C - Bar equipment/POS Register

• Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands. Proficiency: C - Around bar area

• Hearing:Receiving detailed information through oral communication. Proficiency: C

• Kneeling:Bending legs at knees to come to rest on knee(s). Proficiency: F

• Lifting:Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs. Proficiency: O - up to 40 lbs

• Pushing/Pulling:Exerting force upon an object so that the object moves away from or toward the force. Proficiency: O - up to 40 lbs Reaching: Extending hand(s) and arm(s) in any direction. Proficiency: C - Around bar area

• Sitting:Remaining in the normal seated position. Proficiency: O Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area. Proficiency: C - Up to 90% of the time

• Stooping:Bending body downward and forward by bending spine at the waist Proficiency: F

• Talking:Expressing or exchanging ideas by means of the spoken word. Proficiency: C

• Tasting/Smelling:Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. Proficiency: O

• Vision:Clarity of vision at near and/or far distances. Proficiency: C