Job Description

Provides guests with prompt service, quality beverages and products. Maintains a clean and comfortable environment.

• Provides quality beverages, whole bean and food products consistently for all guests by adhering to all recipe and presentation standards

• Follows health, safety and sanitation guidelines for all products

• Delivers legendary guest service to all guests by acting with a guest comes first attitude and connecting with the guest

• Discovers and responds to guests’ needs

• Maintains a clean and organized workspace to enable co-workers to locate resources and product

• Follows operational policies and procedures, including those for cash handling, safety and security

• Assists with training of new team members by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

• Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for other team members

• Utilizes proper procedures and documentation for transactions

• Ensures bank is counted and balanced with cage

• Completes cash turn-in sheets, etc., and distributes accordingly

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Performs other job-related duties as assigned

• Ability to learn quickly, understand and carry out oral and written instructions in English
• Strong interpersonal skills, ability to work as part of a team and ability to build relationships
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read, write and communicate verbally in English.
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work is performed in an area, which may be unusually hot, cold, noisy and smoky, may encounter slippery surfaces

• Work may be performed in small areas having a 2-ft. access

• Work entails use of solvents/oils and chemicals

• Requires the use of electrical equipment, such as coffee machines, microwaves and blenders, mechanical devices, flame/heat-generated devices and computer equipment

• Constant contact with staff and guests

• May be subject to smoking environment and moderate noise

• Requires seldom bending and reaching in areas from floor level to 6 ft. high, balancing, transporting, pushing, pulling and maneuvering carts weighing up to 75 lbs., lifting/carrying of up to 75 lbs.

• Frequent standing, repetitive use of both hands to include light grasping, eye/hand coordination and manual dexterity

• Position requires Team Member to enter & exit from the Team Member entrance which entails 2 flights of stairs

• Requires normal vision and hearing

• Requires the ability to distinguish letters, numbers and symbols, perform simple tasks, simple reading, writing and math skills, clerical functions, compile information, work with precision, follow instructions, meet time requirements, memorize, problem solve and use independent judgment

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.