Job Description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

MAIN DUTIES:

As a Barista, you will work effectively as part of the Café service team, primarily responsible for but not limited to, fulfilling guest service needs and completion of all tasks related to prep, set-up, service, selling, food & beverage preparation, cash handling, bussing, breakdown, and side duties in the Café to deliver the ultimate food & beverage guest experience.

GENERAL DUTIES:

• Anticipate and understand guests’ service needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner using professional language at all times. Remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service. Provide courteous, friendly and efficient service to all internal and external guests. Thank guests with genuine appreciation.
• Consistently conduct oneself in a professional manner at all times and work professionally with colleagues and team leaders with a team minded approach.
• Attend pre-shift meetings to learn shift details, including property and guest expectations.
• Complete opening and closing duties including but not limited to setting up necessary supplies and tools, cleaning all equipment and areas, locking/unlocking doors, etc.
• Responsible for set-up, stocking, refresh, maintenance and presentation of all Café products and work areas.
• Take orders; record in point-of-sale system and prepare food, coffee and other beverages; and collect payment from guests.
• Ensure that all equipment is turned on/off at appropriate times.
• Respond to and fulfill any special guest arrangements.
• Confirm accuracy of order and deliver items in a timely fashion. Serve food and beverage to guests.
• When serving beverages, abide by all state, federal and local liquor regulations pertaining to serving alcoholic beverages to minors and guests.
• Check in with guests to ensure satisfaction with the delivered food and beverage.
• Monitor and maintain cleanliness, sanitation and organization of Café areas practicing “clean as you go” while avoiding breaking and reporting all breakage incidents. Break down and remove any boxes and packaging used to unpack supplies and equipment related to the Café. Return any service carts used to transport supplies and equipment to proper location.
• Perform shift cleaning and restocking tasks and breakdown of service. Ensure all stations are properly set and the Café is clean and neat, returning and restocking all food and beverage items, condiments, and supplies to the proper area, prior to checking out with the leader on duty and finishing the shift and departing. Focus on attention to details when bussing and clearing food & beverage and associated equipment and supplies throughout the shift.
• Maintain high standards of food product, portion control, presentation, service, in room dining supply quality, safety and cleanliness.
• Perform any other reasonable duties as requested by the leadership team.
• Identify opportunities to optimize performance and create value by challenging existing processes; encouraging innovation and driving necessary change.
• Be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind. Immediate follow-up with a leader is expected.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
• Ensure compliance with hotel policies, procedures, and standards with self and colleagues.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 1-2 years of experience in a comparable position.
• Prior experience in a quality luxury hotel brand is an asset.
• Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
• Excellent verbal and written communication skills.
• Proficient in verbal and written English communication
• Ability to regularly lift and/or move up to 50 pounds. Carry trays up to 25 pounds with one hand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the team member is regularly required to stand; use hands/fingers; to handle, or feel objects, reach with hands and arms, talk, hear, taste & smell. The team member is frequently required to walk, kneel, or crouch and must possess the ability to stand for long periods (more than 8 hours).
• Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, team members may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.

“I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in this job description. By signing below, I am confirming that I can perform the essential functions of this job as listed above, with or without reasonable accommodations.”

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.