Job Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

This position will be responsible for ensuring that each guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging guests, maintaining solid product knowledge, providing assistance and making suggestions to guests regarding product decisions.

ESSENTIAL DUTIES AND TASKS:

• Performs food-handling and service duties.
• Greets all guests and provides outstanding customer service.
• Will assist guests with cash, room and credit card transactions.
• Answers questions relating to all F&B products.
• Any other tasks that may be assigned.

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• Cash-handling experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS

• Company will provide training in ServSafe and TIPs certification which is required to perform job duties

QUALIFICATIONS

• Must be minimum of 18 years old to provide alcoholic beverages for guests
• Must have supervisor guest relations skills and the ability to answer guest inquiries
• Must have the ability to be trained on cash handling functions and comfortable using POS computers for inputting transactions
• Must have demonstrated excellent verbal communication skills
• Must have comprehensive menu knowledge with the ability to up-sell items
• Must be able to clearly speak, write and understand the English language
• Must be able to work in a high volume, high demand work environment