As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Blending speed with thoughtful service, the Barista ensures every interaction and product reflects Elm Tavern’s commitment to comfort crafted to impress.

Principal Responsibilities

My Guest

• Greets all guests with a friendly smile
• Creates warm memories for guests by providing quick, friendly, and personal service.
• Initiates dialogue and develops rapport with guests by learning their names, favorite drinks and food items such as desserts; engages guests in conversation.
• Generates guest satisfaction; responds appropriately with a “can do” attitude to guest concerns.
• Communicates guest complaints/concerns to manager on duty.
• Accurately processes transactions through the POS and counts back change to guests.
• Responds to telephone enquiries for On- the-Go orders by recording orders and room number and responding to guest by using guest name.
• Accurately enters order and time of order on the POS.

My Product

• Maintains the highest level of standards for all product preparation.
• Adheres to all of The Elm Taverns recipes and measurements.
• Produces superior product presentation.
• Educates customer on The Elm Tavern products and services.
• Prepares counter On-the-Go items according to established procedures.
• Uses suggestive upselling techniques for all products with our guests.
• Follows all health and safety and sanitation guidelines for all products
• Records On-the-Go orders on check control sheet at all times
• Key enters guest room number on the hotel communication system to verify room occupancy.

My Colleague

• Communicates with colleagues & leaders to solve problems and improve quality & service
• Maintains continuous communication with other departments and colleagues (i.e. bar, other cashiers and attendants etc.) during peak business times
• Contributes to a positive work environment
• Assists in the opening and/or closing of the outlet by performing specific tasks.
• Prepares coffee orders for the T| Bar Bartenders/Servers
• Reconciles the reading of transactions on the point of sale system to checks and receives payment from the Market Garden On-the-Go Attendant.
• Supports On-The-Go Attendants in preparing bags and orders for guest rooms

My Chelsea

• Makes effort to improve job skills, knowledge and education.
• Takes ownership of processes and quality improvements.
• Does what needs to be done without being asked
• Contributes to the profitability of the Food and Beverage Division by finding new methods of selling product
• Respects peers and supervisors by being on time for every shift and extending courtesy to all colleagues.
• Follows all cash management policies and procedures to ensure accountability of Company funds.
• Adheres to the appropriate standards of behavior in the workplace.
• Performs any additional duties a manager assigns.

Academic and Working Qualifications

Working Experience

• Previous cash handling experience.
• Previous experience as a Barista or other customer service position

Professional Qualification

• Strong guest service and listening skills.
• Ability to handle multiple tasks at one time.

Knowledge

• Read, count and write to complete all documentation.
• Aptitude for learning how to operate all equipment necessary for Express|o operation.
• Knowledge of Micros POS an asset

Education

• High School graduate
• Smart Serve Certificate
• Food Handler’s Certificate is preferred.

Soft Skills

• Work successfully as part of a team, while under pressure.
• Work varied hours/days based on business needs; work overtime as required.
• Work special events when needed.
• Maintain a positive morale and professional attitude.

Language

• Good command of the English language; must be able to communicate effectively with colleagues & guests.

Physical requirements

• Move or handle merchandise generally weighing from 0‐50 pounds.
• Stand for extended periods of time
• Frequently use hand and finger motions
• Handle/feel objects, and reach with hands and arms.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/