Job Description

GENERAL DESCRIPTION

Provide in-house catering services and perform other related duties in Ampang Puteri Specialist Hospital (KPJ APSH).

JOB DESCRIPTION

1. Prepare and serve high-quality coffee, beverages and light refreshments while providing excellent customer service and maintaining cleanliness and food safety standards.
2. Collect soiled trays, crockery and cutlery after events and meals.
3. Assist in meal assembly for all three main meals, mid-meal snacks and late orders.
4. Assist with mise-en-place (preparation and arrangement of ingredients and items) for meal assembly.
5. Assist in receiving incoming goods and arranging them in their respective storage areas.
6. Clean and sanitise work equipment and work areas regularly in accordance with proper hygiene and sanitation procedures.
7. Participate in on-the-job training, workshops and lectures.
8. Carry out employee duties in accordance with the Occupational Safety and Health Act and Regulations 1994, including:

a. Taking reasonable care of personal safety and the safety of others at work.

b. Cooperating with the employer and other relevant parties in fulfilling safety and health responsibilities.

c. Wearing or using protective equipment and clothing provided by the employer.

d. Complying with all occupational safety and health instructions and measures.

1. Actively participate in any new services introduced by the organisation.
2. Ensure compliance with applicable policies and procedures under ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, JCI Accreditation Standards, MSQH Accreditation Standards, HACCP, Halal requirements and hospital accreditation standards, and maintain the necessary records where applicable.
3. Actively participate in all 5S activities.
4. Ensure that customers' and families' rights are respected and addressed at all times.
5. Comply with customer safety goals and safety improvement measures recommended by the World Alliance for Patient Safety (2008).
6. Adhere to the Standard People Practice (SPP).
7. Work collaboratively with leaders, clinicians, staff, visitors and patients to develop and promote appropriate behaviours, a safe environment and effective patient care solutions.
8. Perform any other duties assigned by the Head of Service (HOS), Supervisor, Head Chef, Chef or relevant Leader.

JOB REQUIREMENT

Education:

1. Sijil Pelajaran Malaysia
2. Certificate in Hospitality or Food Service Management
3. Diploma in Hospitality or Food Service Management

Knowledge and Experiences:

1. Minimum six (6) months related experience.
2. Preferred 1-2 years of waitressing experience.

Skills & Competencies:

1. Food Handler Training Certificate
2. Ability to speak and understand Malay and English. 3rd language is encouraged

Special skills required

1. Safety
2. Courtesy
3. Professionalism

Personal attributes

1. Team working.
2. Net and pleasant appearance