Job Description

About Us

TMC Hospitality was founded in 2016 by Philip Bates as an offshoot of TMC Group to bring its innovation and purposeful disruption to the hospitality industry. As a forward-thinking hotel development and management company focused on elevating hospitality from a service to an experience through strategic development, investment, and brand creation, the group has two hotel brands, Bode and Drift, in addition to Buttonwood Farm & Winery that cater to the concept of social group travel and experiences. Bode, with a location in Nashville, redefines traditional travel by creating flexible spaces that expertly blend the style of vacation rental homes with the comforts and conveniences of a boutique hotel. Drift, with locations in Santa Barbara, Palm Springs, and Nashville, is a modern hotel concept for independent and group travelers who value adventure and culture with minimalist yet intentional details and amenities.

About the role

Baristas are responsible for welcoming and serving guests of Dawn Cafe and Bode Hotel. Our baristas provide all visitors with the highest levels of customer service. They maintain knowledge of common coffee drinks and prepare the Cafe coffee menu to specification standards. Baristas will take food and beverage orders, prepare orders , assist guests with retail items, and complete all transactions in a timely manner with warm hospitality.

What You'll Do

• Provide excellent customer service while maintaining a clean and attractive outlet for guest.
• Ensure orders are prepared in a timely manner and ensure accuracy of all orders
• Ensure tables and store front are always in a clean and presentable manner
• Inspect, plan and ensure that all materials, workspaces, and equipment are in complete readiness for service.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Maintain complete knowledge of and comply with all department policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment ensure routine maintenance is in place.
• Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day.
• Maintain positive guest relations at all times and train staff to engage and upsell products and services.
• Resolve guest complaints and concerns to ensure guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Enforce all property opening and closing duties. Make adjustments to daily tasks and ensure communication with responsible staff.
• Adhere to payment, cash handling, and credit policies/procedures. Ensure appropriate discounts and employee discount policies are being adhered to.
• Ensure all products are properly secured, and systems are in place to prevent theft.
• Ensure daily cleanliness of Outlets, Kitchen and menus are maintained, including all fridges, freezers, equipment, and storage areas.
• Ensure all expired product is removed from inventory.
• Ensure retail is always stocked and looks presentable
• Attend any staff meeting for daily briefing and communicate to team
• Ensure all equipment is maintained and running smoothly

Qualifications

• Previous barista experience preferred
• Must exhibit good judgment while performing under pressure.
• Must be dedicated to our goal of providing superior guest experiences.

Certifications & Licenses:

• Food Handler’s certification preferred