Job Description

The Barista supports Zinnia Cafe and the Holbrook food and beverage experience by providing prompt, accurate and gracious service, consistent beverage quality and a clean, organized cafe environment. This position is expected to represent Holbrook hospitality at a high level by creating a warm, polished and professional dining experience for residents, families, guests and team members.

Act with integrity, professionalism and knowledge to promote Holbrook culture, values and Inspiring Wonder service standards.

• Prepare and serve coffee, espresso beverages, teas, refreshers, retail food items and cafe products according to approved recipes, brand standards and presentation expectations.
• Support the We Proudly Serve Starbucks program by maintaining product consistency, proper merchandising, recipe adherence and cafe cleanliness.
• Use TOAST accurately for order entry, payment processing, item modifiers, resident charges and applicable account procedures.
• Maintain a calm, welcoming demeanor during high volume periods while keeping speed, accuracy and service recovery at a high level.
• Stock coffee, tea, paper products, retail items and grab-and-go items; communicate shortages, quality issues or ordering needs to leadership promptly.
• Follow food safety, sanitation, handwashing, allergen awareness, temperature control and cleaning standards at all times.
• Maintain clean equipment, counters, display areas, condiment stations, storage areas and guest-facing spaces throughout the shift.
• Engage residents and guests by name when possible, anticipate needs and communicate concerns or feedback to leadership.
• Complete assigned opening, closing and side work duties fully before leaving the shift.

Requirements

QUALIFICATIONS

• High school diploma or equivalent preferred.
• Prior coffee, cafe, restaurant or hospitality experience preferred.
• POS experience preferred; TOAST experience a plus.
• Ability to read, write, speak and understand English effectively.
• Strong customer service mindset with a polished, professional and resident-first approach.
• Ability to work quickly while maintaining accuracy, cleanliness and attention to detail.
• Food Handler or ServSafe certification preferred or required as directed by local regulation.
• Ability to work flexible hours including mornings, evenings, weekends and holidays

COMPETENCIES

• Building Trust
• Collaboration
• Communication
• Delivering Results
• Problem Solving
• Taking Initiative
• Service to Others / Customer Focus
• Personal Accountability

PHYSICAL DEMANDS/REQUIREMENTS

• Must be able to walk, sit, stand, reach, bend and stoop frequently.
• Must be able to lift, carry, push and pull up to 50 lbs. as business needs require.
• Must be able to work flexible schedules, including days, evenings, weekends and holidays as business needs dictate.