Job Description

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The Barista is responsible for preparing quality beverages according to standard recipes and serving all products with friendly, individualized attention towards each guest. He/she is also responsible for educating external and internal guests about our premium coffees and teas.

In order to consistently exceed guest expectations and provide the highest levels of product and services, the barista must acquire knowledge of the entire process of coffee, including maintenance and programming of the machine, grinding methods, roasting and coffee plant cultivation.

The barista fulfills any other duties the beverage manager, assistant manager or head mixologist assigns and represents Norwegian Coffee Bars or Tea Lounges in a professional manner.

ESSENTIAL FUNCTIONS

• Welcomes guests by determining their coffee interests and needs.
• Educates guests by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and teas by explaining differences in coffee beans, teas .
• Prepares and sells drinks by following prescribed recipes and preparation techniques.
• Generates revenues by attracting new guests; defining new products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the bars and lounges.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee/ tea shop reputation by accepting ownership for accomplishing new
• and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for ensuring that company standards of service for beverages other than tea and coffee are being followed and that the standard drink recipes, including proper garnishes, are adhered to.
• Assists in ensuring that the department is in compliance with all company policies, rules and regulations.
• Helps to resolve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS

• Minimum of six (6) months of work experience in a specialty coffee/tea store or other related experience is required.
• Basic to Intermediate level English verbal and writing skills, including the proper use of English grammar is required.
• Basic to Intermediate skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, POS, Micros).

EDUCATION

• Highschool diploma or foreign equivalent is required.
• Certification from the American Barista & Coffee School or equivalent is required.
• Position-specific STCW training from an accredited educational institution is required.
• Continuous education in beverage courses from a recognized educational institution is preferred.

ATTRIBUTES

• Must be detail-oriented.
• Must have an energetic and outgoing personality.
• Proactive, Team Player, Problem Solver.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.