Job Description

The Best Players Need the Best People.

This position is located in the PGA Tour Campus in Ponte Vedra Beach, FL. The PGA Tour Cafe is open Monday - Friday only and the position includes paid time off and holiday pay.

The Barista is responsible for serving gourmet coffee and other products with friendly, individualized attention towards each guest. This position creates a unique and authentic experience for our guests by providing prompt service, quality beverages, and maintaining a clean and comfortable environment.

QUALIFICATIONS

• High school diploma or equivalent education.
• Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience.
• Must have excellent customer service and communication skills.
• Flexible work schedule.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

RESPONSIBILITIES/DUTIES

• Make and serve beverages as requested in a professional, courteous and timely manner following TPC standards. Use the guest’s name during service.
• Deliver distinctively different and authentic experiences to all guests; act with a customer-comes-first attitude.
• Educate customers on menu items and answer any questions they may have.
• Recommend new menu items and communicate customer feedback to managers.
• Contribute to positive team environment by recognizing issues, proactively working to resolve them, and communicating them to managers.
• Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Use basic math skills to handle cash and credit transactions.
• Receive and process cash and credit card payments.
• Serve prepared food, i.e., cookies, pastries, sandwiches and muffins.
• Prepare and serve beverages according to recipes.
• Brew drip coffee as needed.
• Fill the drinking water container, mason cup tray, and buffet items.
• Ensure the bar area and equipment are clean at all times.
• Maintain an empty dirty dish bin.
• Wash and put away dishes in the kitchen.
• Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise.
• Maintain stock of clean mugs and plates.
• Complete tasks on shift checklist, initial completed tasks, work ahead to ensure completion prior to shift end, and remain until it is completed.
• Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off the floor.
• Operate within established guidelines, policies, standards and constraints as set by PGA Tour Golf Course Properties, Inc.
• Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
• Understand and follow procedures to maintain proper sanitation, conforming to all jurisdictional and club imposed regulations and rules regarding food service sanitation.
• Perform any other duties and responsibilities assigned by management.
• Special projects or other duties as assigned.