Job Description

Mandarin Oriental, Desaru Coast is looking for a Barista to join our Food & Beverage Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Barista is responsible for preparing and serving high-quality coffee, beverages, and other refreshments while providing warm, attentive, and personalized service to guests. The role ensures that all beverages are prepared consistently according to established standards while maintaining a clean, organized, and welcoming bar area.

As Barista you will be responsible for the following duties:

Guest Service

• Welcome and interact with guests in a warm, professional, and courteous manner.
• Take beverage orders accurately and provide recommendations when appropriate.
• Prepare and serve beverages promptly while maintaining high service standards.
• Respond to guest requests, feedback, and complaints professionally and appropriately.
• Anticipate guest needs and personalize the service experience wherever possible.

Beverage Preparation

• Prepare espresso-based beverages such as espresso, cappuccino, latte, flat white, and Americano according to established standards.
• Prepare specialty coffee, tea, juices, smoothies, and other beverages as required by the outlet.
• Ensure proper operation, cleaning, and maintenance of coffee machines, grinders, blenders, and other beverage equipment.
• Maintain consistency in beverage quality, presentation, temperature, and portion control.
• Follow established recipes and presentation standards.

Operations & Hygiene

• Maintain cleanliness and organization of the bar, coffee station, equipment, and surrounding areas.
• Ensure all equipment is cleaned and maintained according to the required schedule.
• Follow food safety, hygiene, HACCP, and health and safety standards at all times.
• Monitor stock levels of coffee beans, milk, syrups, garnishes, and other beverage supplies.
• Inform the supervisor of any shortages, equipment issues, or quality concerns.
• Assist with receiving, storing, and rotating beverage products according to FIFO principles.
• Minimize wastage and ensure proper handling and storage of all products.

Teamwork

• Work closely with the Restaurant, Kitchen, Stewarding, and other Food & Beverage teams to ensure smooth operations.
• Assist colleagues during busy periods and support other F&B areas when required.
• Attend daily briefings, training sessions, and departmental meetings.
• Maintain effective communication with supervisors and colleagues.

Guest Experience & Brand Standards

• Deliver service in accordance with the property's luxury service standards and brand philosophy.
• Maintain a professional appearance and grooming standard at all times.
• Demonstrate knowledge of coffee, beverages, ingredients, and preparation methods.
• Create a welcoming and engaging atmosphere for guests.
• Support promotional activities, special events, and seasonal beverage offerings.

As Barista, we expect from you:

Educational Background

• Minimum 1–2 years of experience as a Barista, preferably in a luxury hotel, resort, specialty coffee shop, or high-end restaurant.
• Certificate or qualification in Barista Skills, Food & Beverage, Hospitality, or a related field is an advantage.

Skills

• Good knowledge of coffee preparation, espresso extraction, milk steaming, and beverage presentation.
• Knowledge of food safety and hygiene standards.
• Good command of English; additional languages are an advantage.
• Strong communication and interpersonal skills.
• Guest-oriented with a positive and professional attitude.
• Able to work flexible hours, including weekends, public holidays, and shifts.
• Ability to work effectively in a fast-paced environment.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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