Job Description

Position Summary

The Barista is responsible for providing exceptional customer service while preparing and serving high-quality coffee, espresso beverages, teas, and light refreshments for employees, guests, and visitors within a corporate office environment. This role maintains a clean, welcoming café atmosphere and ensures efficient service during peak business hours.

Essential Duties and Responsibilities

• Prepare and serve coffee, espresso drinks, teas, and other specialty beverages according to established recipes and quality standards.
• Greet customers in a friendly, professional manner and provide excellent customer service.
• Operate point-of-sale (POS) systems and accurately process transactions.
• Maintain cleanliness and organization of the café, including counters, equipment, seating areas, and storage spaces.
• Stock and replenish food, beverage, and supply inventory throughout the day.
• Follow food safety, sanitation, and health regulations at all times.
• Monitor product quality and freshness, ensuring beverages and food items meet company standards.
• Assist with receiving deliveries and organizing inventory.
• Communicate customer feedback and operational needs to management.
• Support catering requests, meetings, and special events as needed.
• Collaborate with team members to maintain efficient café operations and a positive customer experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous barista, café, food service, or customer service experience preferred.
• Ability to operate espresso machines, coffee brewers, and related equipment.
• Strong interpersonal and communication skills.
• Basic math and cash-handling skills.
• Ability to work independently and as part of a team.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds.
• Frequent reaching, bending, and repetitive hand movements.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Knowledge, Skills, and Abilities

• Customer-focused with a professional demeanor.
• Strong organizational and time-management skills.
• Attention to quality, cleanliness, and presentation.
• Ability to multitask and prioritize responsibilities.
• Commitment to creating a welcoming experience for office employees and guests.

Work Environment

• Corporate office building café or coffee bar.
• Primarily Monday through Friday business-hour operations.
• Interaction with employees, executives, clients, and visitors in a professional workplace setting.

Reports To: Café Manager, Food Service Manager, or Chef Manager

FLSA Status: Non-Exempt (Hourly)

Barista I Benefits: - As a Part or Full Time Hourly Quest Team Member, you can expect:

Career growth with potential for future promotional pathways

Work-life balance, no nights, no weekends, no holidays!

Free meals daily

Annual Shoe Credit through Shoes for Crews

(8) Company Paid Holidays

2 Raises per School Year (based off performance reviews)

$1,000.00 to $500.00 Employee Referral Bonus (no limit to number of employee referrals)

Pay Out Unused Sick Time (at the end of every school year)

Pre-Tax Commuter Benefit

401k with Matching

Employee Assistance Program

Wisely Pay Card – Get paid up to 2 days ahead of time

Discount on Event Spaces and Catering

Full Time Only Benefits: Medical, Dental, Vision, and Additional Voluntary Benefits