Job Description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of ’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose: Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality. With care, attention to detail, and impeccable service, you transform each stay into a truly memorable and indulgent experience.

• Deliver exceptional food and beverage service while ensuring a welcoming and memorable guest experience in line with Sofitel standards.
• Prepare and serve a variety of high-quality coffee beverages, maintaining consistency in presentation, taste, and quality.
• Open and close the outlet in accordance with operational procedures and company standards.
• Maintain a clean, organised, and hygienic work environment, ensuring compliance with food safety and quality assurance requirements.
• Accurately take guest orders, provide menu recommendations, and maximise sales opportunities through effective product knowledge and suggestive selling.
• Ensure food and beverages are delivered promptly and professionally, maintaining correct temperature, presentation, and service standards.
• Maintain detailed knowledge of all menu offerings, including coffee varieties, preparation methods, and beverage customisation options.
• Monitor and manage stock levels, including coffee beans, milk, syrups, and other supplies, assisting with restocking and stocktake processes as required.
• Train, coach, and support trainees and team members in barista techniques, coffee preparation, customer service, and operational standards.
• Handle guest enquiries and telephone calls professionally, providing accurate information and promoting available products and services.
• Adhere to all hotel policies, procedures, and Sofitel brand standards while contributing to a positive team culture.
• Undertake any other reasonable duties within the scope of the role as directed by the Supervisor or Hotel Management.

Qualifications

• At least 1 year experience in a luxury 5 star hotel
• Previous experience in luxury banqueting service
• Previous experience in Barista and Café style service
• Knowledge on gastronomy and beverages
• Use of Micros is a bonus
• Strong presentation and organisation skills
• Ability to work in the fast paced environment and be proactive
• Previous hotel or administration experience
• Positive bubbly personality

Additional Information

• Learn your Way - Access to Hero so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• After 12 months of service retrieve 1-night complimentary stay including breakfast!
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
• Wellbeing initiatives
• Access to our Employee Assistance Program