Job Description

Barista

Luma Coffee Shop, Cromwell Hospital, London SW5 0TU

Permanent | Full Time – 40 hours

Shift Patterns – 5 out of 6 days, no Sundays

Salary – Up to £27,872

We Make Health Happen

At Cromwell Hospital, part of Bupa, we believe exceptional service plays a vital role in creating outstanding experiences for our patients, visitors and colleagues. Our Retail & Hospitality team is dedicated to delivering high standards of service, quality and care, helping to create a welcoming environment for everyone who walks through our doors.

We're looking for an enthusiastic and customer-focused Barista to join our team at Luma Caffe. This is an exciting opportunity for someone who is passionate about coffee, hospitality and delivering a five-star customer experience in a premium healthcare environment. The role is based on the duties and requirements outlined within the Barista Job Description.

How You'll Help Us Make Health Happen

As a Barista, you'll be responsible for preparing and serving high-quality beverages and light food items while ensuring every customer receives an exceptional experience. Working as part of the Retail & Hospitality team, you'll help maintain the welcoming atmosphere and operational excellence that Cromwell Hospital is known for.

You will:

• Prepare and serve high-quality coffee, beverages and light food items to brand standards.

• Deliver a friendly, professional and personalised customer experience.

• Create a warm and welcoming environment for patients, visitors and colleagues.

• Take ownership of customer requests and resolve issues efficiently.

• Demonstrate strong product knowledge and confidently recommend food and beverage options.

• Support promotional activities and identify opportunities to enhance customer choice through upselling.

• Operate coffee machines and equipment safely and effectively.

• Maintain exceptional cleanliness and presentation standards across front and back-of-house areas.

• Monitor and replenish stock to ensure smooth daily operations.

• Follow all food safety, allergen, hygiene and health & safety procedures.

• Work collaboratively with colleagues to support efficient and effective service delivery.

Key Skills / Qualifications

Essential

• Previous Barista experience or coffee training.

• Experience delivering exceptional customer service within a busy environment.

• Strong communication and interpersonal skills.

• Ability to work effectively in a fast-paced setting.

• Excellent attention to detail and presentation standards.

• Ability to work independently and as part of a team.

• Flexible approach to working shifts, weekends and holidays where required.

Desirable

• Knowledge of coffee preparation techniques and equipment.

• Food Safety Level 2 qualification, or willingness to obtain.

• Experience working in a premium hospitality or healthcare environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.

• Bupa health insurance as a benefit in kind.

• An enhanced pension plan and life insurance.

• Support with travel costs via a season ticket loan or cycle2work.

• Discounted access to online gym sessions through Gympass.

• Various family friendly benefits.

• Free onsite massages as a recognition for your hard work.

• Opportunity to participate in our annual awards ceremony.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Property & Facilities

Locations:

Cromwell Hospital London