Job Description

Benefits of working at Nisqually Red Wind Casino

• FREE Medical/Dental/Vision (Spouse and dependent coverage is also available at low rates and reasonable deductibles)
• FREE Short-Term Disability, Life and Accident Insurance
• FREE Meal during shift
• FREE gaming license renewals
• FREE uniform dry cleaning services
• $1 per hour shift differential
• Paid Time Off & Paid Holidays
• Floating holidays
• 401(K) Retirement Program (match up to 4%)
• Tuition Reimbursement
• Health & Wellbeing Reimbursements
• Team Member Assistance Program (The Team Member Assistance Program (EAP) provides our team members and their eligible dependents with confidential access to short-term, professional counseling and legal services at no additional cost.)
• Team Member Awards and Incentives (perfect attendance awards and yearly service awards)
• Flex spending and Dependent care spending
• Career advancement opportunities
• Periodic Team Member contests and giveaways
• Team Member dining and gift shop discounts

POSITION OBJECTIVE: Handle guest inquiries, concerns, and complaints with professionalism. Resolving issues to the satisfaction of the guest and management. Accurately handle cash, credit card transactions, and other forms of payment. Maintain accurate cash register balances and ensure proper accounting of all transactions while always maintaining our core values.

Our Mission: To enhance continued economic viability and quality of life for the Nisqually Indian

Tribe, our Team Members, and the neighboring communities.

Our Vision: Creating incredible experiences.

Our Core Values: Integrity, Communication, Accountability, Respect, Teamwork

We are seeking enthusiastic, guest-focused Baristas to join our team. As a Barista, you will create the Nisqually Grounds Experience for our guests by providing prompt service, quality beverages and products, and maintaining a clean and comfortable environment. The ideal candidate will be passionate about guest service, have excellent guest service skills, and be able to thrive in a fast-paced, team-oriented setting.

Requirements

QUALIFICATIONS

Required Skills and Knowledge:

• 6 months guest service experience
• Ability to effectively communicate.
• Basic math skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for providing extraordinary service.
• Ability to work effectively within a team.
• Excellent written communication skills
• Ability to obtain a Food Handlers Permit
• Pass NRWC pre-employment testing.
• Ability to obtain a Class II gaming license.

Preferred Skills and Knowledge:

• 1 year guest service experience in the Hospitality Industry
• 3 months experience with a P.O.S. (Point of Sale) System
• 6-months Barista experience

Physical Requirements:

• Must be able to bend, stoop, lift, and carry items weighing up to 50 pounds on a regular and continuous basis.
• Must be able to stand and/or walk for long periods of time and move from area to area in the kitchen.
• Ability to tolerate a smoke-filled environment.

ESSENTIAL FUNCTIONS OF THE JOB:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact.
• Accurately Input all orders into the POS System Answering guests’ questions about products and services and providing recommendations based on guests needs.
• Process guest orders, ensuring accuracy and efficiency.
• Collaborate with team members to ensure smooth and efficient operations.
• If applicable delivers food orders promptly
• Provide excellent guest service, resolving any customer complaints or concerns in a professional manner.
• Prepare and serve a variety of coffees and beverages according to the Nisqually Grounds recipes and standards.
• Assist with food preparation, including to but no limited to heating and serving pre- made food items.
• Ensure strict food storage procedures are followed to prevent spoilage and contamination.
• Ensure that all products utilized in the FOH are labeled with appropriate dates and pricing.
• Answer incoming calls and provide appropriate service.
• Protect establishment and patrons by adhering to all sanitation and safety control policies.
• Maintain a clean area.
• Stock grab and go display cases utilizing FIFO (First in- First out)
• Clean tables after guests have left.
• Accurately reconcile cash drawers
• Perform other duties as assigned.

NATIVE AMERICAN HIRING PREFERENCE

Rev: 7/1/2024