Job Description

• Greeting customers in a friendly manner and taking food and drink orders.
• Preparing and serving beverages, ranging from simple to elaborate ones.
• Preparing and serving food items such as soups, sandwiches and pastries.
• Answering customers’ questions about menu choices.
• Promoting and recommending menu options to customers.
• Taking payment from customers.
• Maintaining inventory and equipment by cleaning, troubleshooting and scheduling repairs.
• Keeping the work environment sanitary and organized.
• Evaluating and modifying processes to improve efficiency and quality of service.
• Working to attract new customers and expanding the menu.
• Provide unique coffee forward experience for every customer.
• Serve as coffee expert providing exceptional knowledge of food and beverage menu items as well as information regarding preparation methods (roasting process, flavor, etc.)
• Demonstrate impeccable composure and ability to thrive in ambiguous situations. Maintains a calm demeanor during periods of high volume or unusual events.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines and standards.
• Contributes to positive team environment.

Requirements

• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.