Job Description

Job Location Clermont, FL 34714

Are you driven by the joy that comes with brightening someone’s day? Then this barista position is designed for you! As part of our team, not only do you get to craft delightful coffee experiences for our guests, but you also become part of a rich, warm, and supportive work community. This role provides you the rewarding opportunity to make a difference in our guests' days while working with a team dedicated to excellent customer service.

If you are looking to craft moments of happiness and connection and enjoy working as part of a supportive team, we encourage you to apply. Start your exciting journey with Exploria Resorts today!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and family discounts, growth opportunities, and more!

Barista

Full-Time

$15/hr + Gratuities

Location: Summer Bay by Exploria Resorts

The Barista will report directly to the Food and Beverage Manager and is responsible for operating the POS register, preparing Starbucks-crafted drinks, and processing credit and debit transactions and room charges. The Barista must provide the highest quality of service in an attentive, courteous, and efficient manner.

Responsibilities and Duties:

• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

• Prepare beverage selections to recipe and standards and to customers' requests using proper equipment.

• Tender transactions using company best practices.

• Offer product samples to help customers discover new items or products for which they inquire about.

• Inform customers of coffee shop specials.

• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrinkage.

• Recommend coffee shop items to customers to ensure they get the products they want and need.

• Use all equipment in the coffee shops such as refrigerators, freezers, slicers, and ovens according to company guidelines.

• Adequately prepare, package, label, and inventory ingredients in merchandise.

• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.

• Properly use kitchen equipment, espresso machine, blender, computerized scale, steamer, etc.

• Label, stock, and inventory department merchandise.

• Report product ordering/shipping discrepancies to the department manager.

• Display a positive attitude.

• Stay current with present, future, seasonal and special ads.

• Adhere to all food safety regulations and guidelines.

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.

• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.

• Notify management of customer or employee accidents.

• Report all safety risks, issues, and illegal activity, including robbery, theft, or fraud.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

• All other duties assigned by management

Qualifications

Qualifications and Skills:

• No prior experience required

• A passion for customer service

• Ability to handle stressful situations

• Effective communication skills

• Knowledge of basic math (counting, addition, and subtraction)

• Must be at least 18 years of age.

Required Competencies:

• Must be punctual, dependable, and flexible to work evenings, weekends, and holidays.

• Ability to work under pressure and take initiative in a fast-paced environment.

• Positive attitude and a willingness to learn.

• Effective interpersonal, oral, and written communication skills.

• Must have a neat appearance and be well-groomed.

Physical Demands:

• Ability to speak and hear.

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Constant standing with some walking.

• Be able to work in a standing position for long periods of time (up to 8 hours).

• Be able to reach, bend, stoop and frequently lift up 35 pounds and occasionally lift/move 50lbs.