Job Description

Work Shift

Day

Scheduled Weekly Hours

40This position supports Mercy's philosophy of patient centered care by assisting in the coordination of care of patients with cancer. The Patient Navigator - CMA/RMA assists in expediting the process for evaluation of cancer patients through a multidisciplinary team approach, coordination of services and scheduling exams, optimizing patient care outcomes. Will also be responsible for providing direct patient care.

Job Duties

• Maintains departmental work queue, coordinates appointments with providers to ensure timely delivery of office visits, diagnostic and treatment services.

• Works within their scope of practice to navigate the patient through their cancer care.

• Communicates effectively with internal and external physicians and staff.

• Works closely with patients and their families to identify barriers to care. Assists with navigating those barriers when applicable.

• Assists with patient rooming and care coordination during Multi D clinics, to include vital signs, health history, med list, order entry, and referrals.

• Prepares patients for physician exam.

• Instructs patients as directed by the RN or physician.

• Assists with patient phone calls, scheduling, and medical record management.

• Provides after visit summary and completes discharge of patient from the exam room, including follow up instructions, scheduling, and referrals.

• Identifies and coordinates patients for cancer conferences and multidisciplinary cancer clinics.

• Assists with cancer screening among clinics and Mercy.

• Facilitates multidisciplinary clinics.

• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties - General Surgery Clinic

• Performs patient registration

• Co-pay collection

• Review patient benefits

• Prepare patient estimates

• Coordinates patient appointments with providers and other clinics to ensure timely delivery of care specific to the Bariatric Surgery Program patient pathway.

• Serves as a healthcare liaison between patients and the Bariatric Surgery Program.

• Coordinates services internally and externally to assist the patient through the Bariatric Surgery Program.

• Obtains prior authorizations for patients as needed.

• Provides education and referral options to patients, placing an emphasis on services offered at Mercy Medical Center.

• Serves as the Bariatric Surgery Clinic representative by providing patients with accurate and timely information as directed by the Bariatric Surgery Director and coordinator.

• Work closely with all members of the Bariatric Surgery Clinic team to assist with the fluidity of day-to-day bariatric surgery program operations. Collaborate with the Bariatric Program Coordinator, Bariatric Program Director, Bariatric Nurse, Bariatric CMA, and Clinic Manager to ensure smooth operations and adherence to program goals and objectives.

• Maintains the bariatric retail area, including inventory management, restocking, and assisting patients with purchasing retain items

• Serves as a welcoming committee for patients, providing a warm and friendly environment upon their arrival

• Manages the bariatric retail area, including inventory management, restocking, and assisting patients with purchasing vitamins and supplements.

• Provides support and guidance to patients throughout their journey, addressing their concerns and questions while staying within the CMA scope of practice.

• May assist with educational programs and facilitating support groups for bariatric surgery patients.

• Maintains patient records and documentation, ensuring confidentiality and accuracy.

• Participates in staff meetings, trainings, and professional development activities as required by program and clinic leadership.

• Perform body composition analysis

Knowledge, Skills and Abilities

• Strong computer skills required

• Proficiency with utilizing Microsoft apps (i.e. Excel, Word, PowerPoint, etc.) or the ability to learn required

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

• Stays updated on bariatric program protocols, guidelines, and best practices to provide informed guidance to patients.

• Willingness and ability to help foster a culture of constructive feedback and continuous improvement among peers, promoting a supportive and non-judgmental environment.

• Willingness and ability to provide cross-coverage to fellow front office or back-office teammates when needed/requested.

Professional Experience

• One year experience working in a medical office setting preferred.

Education

• Education sufficient to obtain required certification.

Licensure, Certification, Registration

• Certified or Registered Medical Assistant required.

Pay Rate Type

Hourly

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.