Northside Hospital

Bariatric Patient Advocate

Northside Hospital  •  Cumming, GA (Onsite)  •  6 days ago
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Job Description

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

PRIMARY DUTIES AND RESPONSIBILITIES

Authorizations and Benefits

  • Obtain knowledge of payer requirements and policy benefit structure
  • Formulate working knowledge of Coordination of Benefits as it relates to financial management
  • Keeps current on payer trends through utilization of website, email and bulletin communications
  • Utilizes website, portal and electronic options when available to increase efficiency
  • Documents and communicates activities appropriately
  • Other duties as assigned

    • Patient Advocate

  • Highly involved in developing the pathway from seminar to surgery for bariatric patients. Will facilitate and manage post-procedure support groups.
  • Provides financial counseling services regarding payment arrangements and financial advising for all potential General Surgery and Bariatric patients, including uninsured and underinsured patients presenting a financial need by phone or in person
  • Coordinate, facilitate and present Bariatric Education Seminars for prospective patients
  • Demonstrate knowledge of Northside Hospital Bariatric Center of Excellence to potential patients, while also exhibiting courteous and cooperative behavior with patients and their families.
  • Provide and arrange proper guidance for patients interested in the General and Bariatric Surgery Program by providing information on the program’s procedures, as well as acquiring financing and insurance benefit information
  • Improve and participate in the ongoing effort to increase community awareness of the practice and program
  • Distribute brochures, bio cards, organize and attend physician and patient education events.
  • Record and maintain comprehensive documentation of patient enrollment activities
  • Notifies appropriate departments of determination and outcomes via verbal and written communication as appropriate
  • Quote prices and self-pay fees as requested by physicians and/or patients
  • Assist accounting with any patient assistance needs
  • Answer patient calls and requests promptly and efficiently
  • Refer patients as appropriate to outside social services organizations
  • Other duties as assigned

    • Qualifications

    KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

  • BA/BS preferred; or minimum five years’ experience in Bariatric patient management

    • KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

  • Strong customer service delivery skills
  • Self-motivated, independent work skills
  • Working knowledge of government and managed care benefit structures
  • Working knowledge of Bariatric service line and strong foundation in patient support programs
  • Professional written and verbal communication skills
  • Detailed and results oriented individual
  • Strong interpersonal skills

    • Work Hours:

    8:00AM - 4:30pm

    Northside Hospital

    About Northside Hospital

    Northside Hospital — a certified Great Place To Work® — is one of Georgia’s top health systems. We have acute-care hospitals in Atlanta, Canton, Cumming, Duluth and Lawrenceville and hundreds of outpatient locations across the state. Northside Hospital leads the U.S. in newborn deliveries and is among the state’s top providers of cancer care, sports medicine, cardiovascular and surgical services.

    Industry
    Healthcare & Social Services
    Company Size
    10,000+ employees
    Headquarters
    Atlanta, GA
    Year Founded
    1970
    Website
    northside.com
    Social Media