Job Description

The employee in this position is responsible for providing superior service to both internal and external guests.Provide the bar area with supplies and provide the bartender with items on request, while assuring that guests have a favorable gaming experience.

JOB DUTIES AND RESPONSIBILITIES

(The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.)

• Responsible for maintaining a clean, safe, fun, and friendly environment for guests and employees.

• Provides superior guest service, interacts positively with guests and employees, and has the ability to deal with difficult guests in all types of business conditions. Works effectively and courteously with fellow employees.

• Responsible to assume duties of bartender and cocktail waitress during breaks.

• Takes drink orders (both alcohol and non-alcoholic), enters orders, serves drinks and collects payment from patrons when filling in for bartender or cocktail server.

• Safe distribution of alcohol. Follows company alcohol guidelines for serving alcohol responsibly.

• Follows sound cash handling practices.

• Ensure the safety and security of employees and customers.

• Responsible to have knowledge of patron limitations on alcohol consumption and company policy and procedure regarding serving alcohol responsibly.

• Responsible to stock bar items daily.

• Responsible to fill ice bins as needed.

• Replace bottles on liquor guns.

• Empty garbage and mop floors.

• Maintain and deliver beverage supplies for all other outlets.

• Ensure the safety and security of employees and customers.

• Has a thorough knowledge of all special events and promotional activities. Assists guests with all reasonable requests.

• Completes all company-required training within designated time frames.

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Ability to use all equipment associated with the position, including, but not limited to, computer keyboard, telephone, use of all bar equipment, Micros, cash register, and Easy Bar System.

• Knowledge of state laws and regulations, gaming laws, and safe handling of alcohol.

• Casino environment with exposure to temperatures that vary, noise, smoke and bright lights.

• Ability to read, write and understand simple instructions.

• May include a boat and/or floating barge and a high-rise hotel.

• Use of stairs and elevators

• Walking/Standing 40%, Bending/Lifting 45% (up to 100 lbs.), Pushing/pulling15% (up to 150lbs.)

• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays.

• Use of cardboard compactor, and garbage compactor (if over age 18)

• Be a customer experience owner, act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.

• Comply with our drug & alcohol-free workplace. Subject to post offer, for cause/post-accident drug tests.

• Knowledge of all bar equipment. Easy Bar System, laws and regulations relating to serving alcohol and gaming.

• Ability to perform assigned job duties in an interruptive environment under frequent time pressures.

• Able to handle situations that may arise due to intoxication of guests.

• Ability to communicate with all departments and fellow employees.

• Must complete and follow alcohol awareness training and guidelines.

• Knowledge of sanitation and health department regulations for safe handling of alcohol.

JOB QUALIFICATIONS

• A high school diploma or GED equivalent, and six months experience working in beverage is preferred.

• Able to obtain a gaming license.

• Must be at least 21 years of age.