Job Description

Company Description

Ready to take the next step in your career? Why not make it an exciting one and join us at Potters Resorts in Hopton-on-Sea, the UK’s only fully-inclusive resorts!

We’ve got a great opportunity for enthusiastic, energetic and passionate people to join our fantastic team! If you love making people smile, enjoy meeting new people and take pride in delivering exceptional guest experiences, we’d love to hear from you!

At Potters Resorts, we believe our people are what make us special. We’re passionate about helping our team reach their full potential, offering great training, ongoing support and opportunities for personal and professional development.

No two days are ever the same at Potters! Life at the resort is lively, rewarding and full of opportunities to make a real difference, all whilst working alongside a brilliant team.

So, if you’re ready for a new challenge, a great team and a workplace where you can really shine, we’d love to welcome you to the Potters family!

Job Description

What you will be doing:

• Welcoming and engaging with our guests throughout their stay.
• Taking drink orders and providing friendly, efficient table service.
• Running drinks to guests’ tables quickly and efficiently.
• Preparing and serving our wide range of all-inclusive drinks, from teas and coffees to milkshakes, cocktails, beers, wines and spirits.
• Keeping our bars, service areas and guest tables clean, tidy and looking their best.
• Building your knowledge of the Resort so you can confidently help guests with questions.
• Supporting your teammates and helping wherever you’re needed.
• Playing your part in creating a fantastic atmosphere across our bars and lounges.

We’re looking for someone who:

• Naturally enjoys engaging with people and can make our guests feel welcome from the moment you meet them.
• Brings energy, pace and urgency to every shift — particularly when we’re at our busiest.
• Doesn’t wait to be told what needs to be done - you spot it and get on with it.
• Enjoys working as part of a team and is always prepared to help others.
• Takes pride in delivering great service rather than simply completing a task.
• Can start conversations, build rapport and help create the friendly atmosphere Potters is famous for.
• Maintains high standards of presentation, cleanliness and attention to detail.
• Is positive, reliable and ready to learn.
• Wants to develop their skills and potentially progress within the business.

What matters to us:

Our bars can be extremely busy, and that’s when teamwork, communication and urgency really matter. We want people who respond to a busy bar by stepping up the pace, supporting their teammates and staying positive with our guests.

You can teach someone how to make a cocktail. It’s much harder to teach someone to have a great attitude. That’s why we’re looking for people with personality, enthusiasm, initiative and a genuine desire to give our guests a brilliant experience.

Previous hospitality or bar experience is certainly welcome, but if you’re naturally outgoing, hardworking and eager to learn, we’d still love to hear from you.

Hours of Work:

• Full-time position, working 40 hours per week, 5 days out of 7.
• Bar opening times: 8.30am – 2am
• Shifts include; days, evenings, and lates
• All straight shifts around the needs of the business

Qualifications

• Due to serving alcohol, you will need to be 18 years or over for this role.
• Access to your own transport is desirable

Additional Information

As part of our team, we will offer you …

• Free use of Palms Health & Fitness - Gym and Swimming Pool
• 30% Discount on products in the shop
• Discounted holidays for you and your family at both our Hopton-on-Sea and Five Lakes Resorts
• Free Team Lunch available daily
• An all-year-round position (not seasonal)
• Free Parking and on the main Bus Route
• Cycle to Work Scheme
• 10% Discount off all products and treatments within Aphrodite Beauty Salon
• Opportunities to learn and develop across the Resort with Potters Development Academy. Including the Trainee Manager Programme, Pathway to Success and Apprenticeship
• Discounted Tickets for you and family or friends to join us for a drinks-all-inclusive ‘Evening of Entertainment’ on Resort
• Free access to our Employee Assistance and Wellbeing Programmes. Including advice and support with health checks, access to GP’s, mental health support and counselling

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.