Job Description

Pay Range: $22.00 - $23.00 hourly - Weekend availability is required.

Dr. Wilkinson's

Dr. Wilkinson’s Backyard Resort and Mineral Springs is an iconic resort and spa destination located in the heart of the charming town of Calistoga, offering time-honored mud bath and spa treatments, healing mineral pool soaks, and the best of Calistoga right outside its doors. The transformed resort honors its iconic past while looking toward the future with a new mid-century inspired design, 50 completely refreshed guestrooms, a brand-new restaurant with indoor and outdoor seating, a completely re-imagined spa, and the same proven mud bath treatments first shared with the world over 65 years ago. Best-in-class yet playful and approachable, the spa will make the art of mud bathing accessible for all.

What’s In It for You

• Generous Paid Time Off.
• Discounted hotel stays within PM/Modus Hotel portfolio.
• 50% off food + non-alcoholic beverages
• 2x holiday paid when worked.
• Access to portion of your earned wages before payday.
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!
• Free online therapy.
• Referral Bonus -- Bring us your best!
• Health, Dental, Vision and Pet Insurance, plus 401k.

What You Will Be Doing

• Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender’s bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies. Inventory unused liquor and beverages.
• Schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. Monitor performance and recommend disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained, ensuring they understand basic bar practices and product knowledge. and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.
• Prepare beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.
• Conducting monthly inventory and ensuring beverage costs are in line with allocated costs each month
• Ordering product to maintain par levels for adequate operation.
• Track all spending against product performance on the revenue side.
• Reporting all waste everyday/month and is properly recorded
• Submitting invoices in a timely manner before end of month
• Work closely with GM and Sales to execute events in the bar or within Campus.
• Create and maintain weekly bar activations to draw the public and drive revenue.
• Ensure that the POS is properly accounted each night and that all tickets and spillage are accounted for.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

What we are Looking for:

• Excellent interpersonal skills and the ability to work well with co-workers and the public.
• Possess a courteous, friendly and professional manner.
• Good team player.
• Able to work productively with little supervision.
• Able to work well under pressure and handle multiple tasks at once.
• Must be organized, efficient and meet high quality standards for service.
• Communication skills are utilized a significant amount of time when interacting with guests and staff.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, describing cocktail items, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Will be required to work nights, weekends, and/or holidays.

Where You've Been:

We're looking for someone who is fluent in English, both verbal and written, is required. Candidates must have a high school diploma or equivalent, along with basic reading, writing, and math skills. A minimum of one year of food service experience is required, with a basic knowledge of food and beverage products, service standards, and procedures. Candidates should have knowledge of liquor brands, beer, wine, champagne, and non-alcoholic beverages, as well as designated glassware, preparation methods, and garnishments. Formal bartending training is preferred. Candidates must also meet the state’s legal age requirements and possess a valid liquor serving license, if required by state law.

When You’re Here:

• Must be able to work well at a very fast pace, under pressure.
• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.)
• Moving about the bar, lounge and kitchen
• Bending, stooping, kneeling, lifting

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position is non-exempt and will require standing and moving at least 80% of the time.