Job Description

Rate: $22.00 - $23.00 hourly - Weekend availability is required.

About the Hotel and Restaurant The House of Better provides guests and locals Southwest-inspired food and elevated counter service and a playful, backyard experience that are anchored by a wood-fired oven. It is located on the grounds of Dr. Wilkinson’s Backyard Resort & Mineral Springs an iconic resort and spa destination located in the heart of the charming town of Calistoga, offering time-honored mud bath and spa treatments, healing mineral pool soaks, and the best of Calistoga right outside its doors. Come join our newly renovated property which is a delightfully uncommon project with extraordinary people!

What You’ll Do:

For weary travelers, you’re more than a bartender. You’re a friendly face at the end of a long flight or a stressful day. In addition to expertly mixing cocktails and serving up ice-cold drafts, you are an ultra-friendly ambassador for the Hotel.

Sure, you will be preparing drinks, taking orders, and serving plates of deliciousness. But more than that, you’ll take your food and beverage expertise and mix thoroughly with your knowledge of the city to give our guests an unforgettable experience. Piece of cake, right?

Here are a few things you can expect to do during a typical shift:

• Follow procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions (obtain, count and secure bartender’s bank; receive cash and credit payments from guests; give accurate change and balance cash drawer at end of shift), (3) order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) minimize waste and breakage of glassware and supplies. Inventory unused liquor and beverages.
• Schedule employees to ensure proper coverage. Communicate and enforce policies and procedures. Monitor performance and recommend disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained, ensuring they understand basic bar practices and product knowledge. and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.
• Prepare beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.
• Conducting monthly inventory and ensuring beverage costs are in line with allocated costs each month
• Ordering product to maintain par levels for adequate operation.
• Track all spending against product performance on the revenue side.
• Reporting all waste everyday/month and is properly recorded
• Submitting invoices in a timely manner before end of month
• Work closely with GM and Sales to execute events in the bar or within Campus.
• Create and maintain weekly bar activations to draw the public and drive revenue.
• Ensure that the POS is properly accounted each night and that all tickets and spillage are accounted for.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) as well as previous bartending experience and a current Food Handler’s Permit. The ability to think on your feet and work calmly under pressure is essential, so any background working in those types of environments is a plus.

When You’re Here:

This probably goes without saying but you’ll be on your feet a lot. There will be occasions when you may be carrying/lifting up to 25 pounds, walking, bending/twisting and climbing stairs Since people tend to go to bars at night, you’ll be needed to work flexible schedules including weekends. But wait, there’s a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

What’s In It for You

• Generous health, dental and vision insurance, plus 401K.
• Access to free virtual fitness classes and discounted in-person memberships
• PTO + paid holidays
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.