Job Description

As a Bar Supervisor, you'll be the heartbeat of our bar's success! You'll wear multiple hats, ensuring the smooth operation of our bar through efficient management. Exceptional customer service is our priority, and you'll play a vital role in exceeding guest expectations. Additionally, you'll effectively manage your team of bartenders and servers, providing them with leadership and guidance.

As a key member of our hospitality team, your responsibilities will extend beyond the bar itself. You'll oversee all aspects of its operation, including inventory management, staff scheduling, and fostering positive customer relations. Ultimately, your focus will be on creating a welcoming and engaging atmosphere that guarantees our guests have a truly memorable experience.

Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.

RESPONSIBILITIES:

Bar Operations

• Manage bar service and inventory: Develop and implement systems for efficient bar service, ensuring staff are well-trained in drink creation, responsible alcohol service, and proper equipment operation.
• Maintain bar stock: Manage and maintain bar inventory levels, forecasting needs based on sales data and seasonal trends to prevent stockouts or excessive waste.
• Develop beverage programs: Design and implement creative beverage programs, including signature cocktails, mocktails, and curated wine lists, to enhance the overall customer experience.
• Collaborate with the Food & Beverage Manager to align beverage operations with overall venue goals, contributing to strategy and promotional activities.
• Ensure compliance with all health and safety regulations, maintaining the bar's cleanliness and organization.

Staff Management and Customer Service:

• Lead the bar team, inspiring creativity and excellence in cocktail creation and service.
• Train and mentor bar staff, elevating their skills and fostering a culture of continuous improvement.
• Monitor customer feedback, using it to refine offerings and enhance the guest experience.

Health and Safety

• Proactively support the company's health and safety program.
• Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
• Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
• Report any building, plant, or equipment defects according to hostel procedures.
• Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
• Attend mandatory fire and relevant health and safety training.
• Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
• Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
• Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.

SKILLS AND QUALIFICATIONS:

• Proven experience as a Bar Supervisor or Lead Bartender, with a flair for creating signature cocktails.
• Strong knowledge of bar operation, including inventory management, cost control, and supplier relations.
• Strong communication skills, both verbal and written.
• Excellent interpersonal, and team management skills
• Ability to work effectively under pressure and manage multiple priorities simultaneously
• Positive and energetic personality with a strong work ethic
• Knowledge of health and safety regulations
• Customer service-oriented mindset
• Ability to stand, walk, and lift heavy objects as needed
• Flexibility to work on a shifting schedule, weekends, and holidays as required