Job Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

  • 🏆 Excellence in Employee Experience

  • 🏆 HR Team of the Year

  • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

  • 🏆 Talent Development Team of the Year

Job title: Casual Bar Server

Department: F&B, Bars

Inspired & supported by: Head of Bars

Salary: £18.70 per hour (including service charge)

About the American Bar

The American Bar is the longest surviving cocktail bar in London and one of the most renowned in the world. Serving classics with a twist, new and vintage creations – the American Bar is an icon in cocktail history and has played host to legendary bartenders – historic figures such as Harry Craddock, author of The Savoy Cocktail Book, and Ada ‘Coley’ Coleman and now you. The American Bar first opened in 1893 and has since served countless well-known faces, from Winston Churchill to Ernest Hemingway. It remains at the forefront of the industry, winning World’s Best Bar at Tales of the Cocktail Spirited Awards 2018 and World’s 50 Best Bars 2017.

About the Beaufort Bar

The dramatic jet-black and gold décor of the Beaufort Bar provides the perfect setting for glamour and luxury. It is the hidden gem in the hotel with a discreet entrance and a cool late night vibe. Open from Thursday to Saturday nights, with a DJ playing after dark, the Beaufort Bar is a glamourous location to enjoy creative cocktails, prestige spirits and rare vintages. The Beaufort Bar’s menu, takes guests on a journey across centuries and through flavours. Focusing on the finest wines and Champagnes, with cocktails created to evoke the very specific flavour bouquets of the Champagne region and a luxurious bar dining menu, Nocturne creates a night-time world of seduction and indulgence.

Both bars are led by Head of Bars Markus Basset.

Your purpose will be:

• To create a sophisticated and memorable experience for each and every guest who walks through the door no matter who they are. Whilst remembering the order and serving the correct drink is important, making an emotional connection with our guests and making their time in the bar memorable ( in a good way) is most important.

• You will be looking after several tables at once, talking with the guests, making recommendations if needed, as well as collaborating and clearly communicating with the host, bar, and management team to ensure a seamless five star experience for our guests.

• Learning and following our 5 star standards will a requirement and key to your success; the expectation being that you will perform to measurable targets.

• You will learn how to deliver 5 star hospitality, and you will be trained on service sequence and standards; as well as being expected within a reasonable timescale to be confident in your knowledge of our cocktails, champagnes, wines and food that we serve.

• You will attend trainings and learn from other team members on a daily basis as well as being coached by your leader on the job.

• Above all, you will be part of a great team and community that has a lot of fun and proudly gets to represent The Savoy.

Qualifications

What you will need to do this role:

Essential:

• 1-2 years serving or hosting experience in a luxury hospitality environment
• Passion for and understanding of 5 star hospitality and what it takes to deliver it
• Quick thinking, resourceful and able to solve problems ’in the moment’
• Ability to remain calm and courteous at all times
• Ability to work well under pressure in a fast paced and changing environment
• Able to work collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Good knowledge of spoken and written English
• Rights to work in the UK

Desirable:

• Basic knowledge of a POS System
• Basic knowledge of Open table

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary, pension, and life assurance
• 31 days of holiday (including public holidays) increasing to 33 days after 5 years
• Cashback for wellbeing/healthcare expenses & Perkbox
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Free stay at The Savoy after probation
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Employee assistance program

• Optician reimbursements, and local discounts for F&B and retail