Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Maintain all setup of service areas, which involves opening, removing, and replacing liquor bottles in a timely manner.
• Maintain cleanliness and organization of the casino floor by collecting glassware and resetting chairs.
• Assist with fulfilling beer, seltzer, and alcohol orders at the portable bar.
• Assist in opening beverages during peak times to ensure fast pace and superior guest service.
• Ensures that beverage supplies are available during services.
• Always keeps bar clean and odor free.
• Adheres to company and departmental policies and procedures.
• Is courteous and displays a good attitude.
• Performs any reasonable request made by beverage management.
• Performs all other related and compatible duties assigned.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Must have high school diploma or equivalent.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Must be able to work nights, holidays and weekends, as well as flexible shifts.
• Must be able to lift up to 50 pounds frequently throughout shift.
• Must have the ability to withstand noisy environments.
• Must be able to walk 100% of shift.

KNOWLEDGE OF:

• Excellent multitasking and prioritizing skills.
• Excellent customer service/ hospitality skills.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds.
• Communicate effectively with all levels of employees and guests.
• Maintain a well-groomed appearance.
• Follow all uniform guidelines.
• Practice all safety & sanitation standards.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Pay Range:

Pay Range: $2 - $25