Job Description

SCOPE AND RESPONSIBILITIES

MEETS & EXCEEDS CUSTOMERS & TEAM MEMBERS EXPECTATIONS

1. Provides value-added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
2. Communicates effectively with customers, co-workers, and supervisors.
3. Demonstrates teamwork by cooperating and assisting co-workers as needed.
4. Handles difficult situations effectively.

KEY AREAS OF RESPONSIBILITIES

MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPECTATIONS

• Oversee the daily operations of the bar, including inventory management, staff scheduling, and customer service.
• Create and maintain a welcoming and inclusive atmosphere for all customers.
• Develop and implement marketing strategies to increase sales and customer engagement.
• Train and supervise bar staff, ensuring they are knowledgeable about products, policies, and procedures.
• Monitor and maintain the quality of beverages and food served at the bar.
• Manage and maintain the bar's financial records, including cash handling, budgeting, and reporting.
• Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.
• Collaborate with other departments, such as kitchen staff and event planners, to ensure seamless operations and customer satisfaction.
• Continuously evaluate and improve the bar's offerings, including menu items, promotions, and events.

GENERAL KNOWLEDGE

• To have complete knowledge on the food / beverage / service available in sections appointed.
• Ensures that Resort standards and policies are explained to staff and are correctly applied.

FIRE AND LIFE SAFETY

• To have complete knowledge on the food / beverage / service available in sections appointed.
• Ensures that Resort standards and policies are explained to staff and are correctly applied.

HYGIENE AND SANITATION

• Ensures that staff applies the necessary precautions with regards to the Resort food safety and hygiene standards.
• Adheres to established Crimson Food Safety Management System policies and procedures.

OPERATIONS

• Monitors and ensures smooth operations of the sections appointed (restaurants / banquet / beverage – as applicable).
• Maintains consistency in quality of food and beverage / service / cleanliness of sections appointed.
• Obtains customer feedback during operations to ensure guest satisfaction.
• Checks cleanliness of sections prior to and after service.
• Ensures cooperation and smooth communications between staff in section(s) appointed and other departments.
• Ensures that manning level is sufficient for business volume.
• Ensures that all materials, equipment and machinery are properly used and regularly cleaned, in order to prolong usage.
• Practices economy of food, beverage, paper supplies, electricity, and water.

QUALIFICATIONS

• Bachelor's Degree of Hospitality Management or Tourism or relevant field
• At least 2 years of Hotel and Bar Supervisor experience
• Proven experience in bartending and mixology