Job Description

FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

Scope and Responsibilities:

• Oversee the daily operations of the bar. including inventory management, staff scheduling and customer service.
• Create and maintain a welcoming and inclusive atmosphere for all customers.
• Develop and implement marketing strategies to increase sales and customer engagement.
• Train and supervise bar staff ensuring they are knowledgeable about products, policies and procedures.
• Monitor and maintain the quality of beverages and food served at the bar.
• Manage and maintain the bar's financial records. including cash handling, budgeting, and reporting.
• Ensure compliance with all local, state, and federal laws and regulations regarding alcohol service and sales.
• Collaborate with other departments such as kitchen staff and event planners. to ensure seamless.
• Operations and customer satisfaction.
• Continuously evaluate and improve the bar's offerings, including menu items. promotions and events.
• Establishes and communicates customer service objectives which support achievements of Crimson's Mission and Vision.
• Monitors customer service levels and counsels' employees with alternative methods of responding to customer requests.
• Ensures that employees receive the training necessary to provide "Only the BEST for our Guests" service.
• Determines customer delight level and needs by reviewing comment cards and talking to customer regularly.
• Provides staff with the skills training to be able to provide value added service to customers
• Performs other duties as required to provide - "Only the BEST for our Guests!" service and teamwork.

Qualifications:

• Bachelor's degree in hospitality management, Hotel & Restaurant Management, or a related field.
• Certification in Food and Beverage Management or Bartending is an advantage.
• At least 3-5 years of experience in a similar role within the hospitality or F&B industry.
• Proven track record of managing bar operations, beverage inventory, and team supervision.
• Strong knowledge of alcoholic and non-alcoholic beverages, mixology, and beverage trends.
• Willingness to work flexible hours, including weekends and holidays.
• Amenable to work in Crimson Resort and Spa - Mactan