Job Description

• To maintain beverage costs at levels established by the restaurant and department.​
• To work and complete assigned tasks with optimum efficiency with colleagues.​
• Preparing and serving beverages such as drip coffee, espresso-based drinks, teas, juices, alcohol drinks and other specialty drinks.​
• Prepare special drinks/ juice of the day and garnish for all required drinks.​
• Refill juice/ buffet drinks constantly.​
• Answering customers’ questions and recommend for guests about menu's drink choices.​

• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins and cups, …​

• Maintaining espresso machines, grinders, coffee machines, juice machine, blenders and other equipment by cleaning, troubleshooting and scheduling repairs.​

• Interact closely with stewards and engineers for proper cleanliness and maintenance of all operating equipment and beverage related machineries for optimum performance.​

• Maintain adequate supply of operating supplies and equipment and familiarize with operating procedures of machineries.​

• Must be familiarized with all resort policies and procedures in reference to training, safety and security.​

• Must have full knowledge of coffee, tea, beverages and cocktails in the bar and maintain the par stocks.​

• Provide counter service to all guests in accordance to established standards of quality.​

• Always be attentive to guest needs and complaints and take necessary action to ensure guests’ satisfaction within the parameters of the authority of the position.​

• Report for duty on time, neatly groomed and in a clean and proper uniform. Do not consume any alcohol while on duty.​

• Be familiarized with all beverage categories and preparations with correct usage of glassware/chinaware and presentations.​

• Responsible for the inventory management.​

• Ensure that all operating equipment and supplies are spotlessly clean and maintained.​

• Use proper procedures before, during and after serving of beverage to guests in accordance to required standards.​

• Participate with positive approach towards training and daily briefing.​

• Ensure proper usage of operating supplies and equipment to reduce misuse and breakage.​

• Work closely and in coordination with the stewarding department in sorting, washing and arranging different types of glasses into appropriate racks.​

• Ensure the keeping of bar/ juice counters clean and organized as to standards.​

• Realize the importance of team spirit to ensure that colleagues are pursuing a unified standard of service.​

• Ensure that beverage sales are properly processed through the Point of Sales register and cash is accounted for and balanced before the close of shifts.​

• Participate in-group session to ensure creativities in the making of cocktails, mixed drinks and promotional drinks are achieved at optimum level.​

• Must be familiar with beer and post mix reticulation process.​

• Ensure that all beverage stocks are replenished prior to opening.​

• Familiarized with ice machine procedures, glassware/ chinaware racking and glass washer procedures.​

• Must be knowledgeable with the snacks service to better serve guests as needed.​

• Read the communication file and notice board daily.​

• Take over and hand over duties properly.​

• Maintain high standards of cleanliness, appearance, and a sense of pride in uniform and restaurant’s team.​

• Know how to use and communicate effectively via walkie talkie.​

• Support colleagues during the shift to ensure smooth operations.​

• Demonstrate understanding of and adherence to the resort’s and department’s regulations outlined in the employee handbook and operations manual.​

• Take lead in tailoring on the guest drinks, aiming to make each visit to our outlet as memorable and unique as possible. You acknowledge guests and remember drinks preferences; as well as their names and preferred seating. ​

• You have extensive knowledge about activities in InterContinental and the rest of Ha Long Bay, allowing you to give guests recommendations in order to optimize overall guest experience.​

• You are responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are adhered.​

• Always live up to the standards set by the InterContinental brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.​

• You know the Forbes Travel Guide Standards for restaurants & bars, while ensuring that the team delivers these standards as the minimum when serving guests.​

• Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team. ​