Job Description

(we are growing fast! 8 roles available)

Bring your energy. Create great experiences. Make a local difference.

Our business is growing, our venues are thriving and our hospitality team is expanding as a result of our continued success.

We are looking for friendly, energetic and customer focused people to join our bar and restaurant teams across ExServos Nowra and Worrigee Sports.

Whether you are an experienced hospitality professional or looking for an opportunity to start your hospitality career, we want to hear from people who bring a positive attitude, enjoy working with others and take pride in making every customer feel welcome.

We care for the community

“We care for the Shoalhaven, every person, every time, in everything we do.”

This is more than our mission. It is the heart of our brand and the reason our organisation exists.

Shoalhaven Ex Services Group has a proud history of bringing people together and giving back to the community that supports us. Our continued success allows us to contribute to local initiatives that create meaningful and lasting impact throughout the Shoalhaven.

We are proud to support:

• SASSI and domestic and family violence support initiatives, helping local services assist individuals and families during difficult times.
• Invictus and RSL initiatives, honouring our ex service heritage and supporting veterans, current service personnel and their families.
• Local sporting clubs and community organisations, through donations, sponsorships and practical support that encourage participation, connection and belonging.
• Community programs and local causes that improve wellbeing and make the Shoalhaven a stronger place to live.

Across ExServos Nowra and Worrigee Sports, we create welcoming places where people can connect, celebrate, dine, play and belong.

When you join our team, you become part of something bigger than hospitality. Every meal served, every drink prepared and every positive customer interaction contributes to our success and strengthens our ability to continue supporting the community.

What is in it for you?

We want our employees to feel welcomed, supported and recognised for the contribution they make.

When you join Shoalhaven Ex Services Group, you will enjoy:

• Flexible part time and casual opportunities across our bar and restaurant operations.
• Competitive rates of pay, including applicable penalty rates and allowances.
• A welcoming and inclusive team environment where people support one another and enjoy working together.
• Training and development to help you build your confidence, hospitality knowledge and customer service skills.
• Opportunities to learn different areas of the business and develop your career within a successful and growing hospitality group.
• A rewards and recognition program featuring great awards for employees who make an outstanding contribution.
• The opportunity to be recognised as Employee of the Year, with Royal Caribbean cruise prizes celebrating exceptional achievement.
• A workplace where great service is noticed and celebrated.
• The satisfaction of working for a successful local organisation that reinvests in its employees, venues and community.

Our values of Respect, Openness, Empowerment and Collaboration shape the way we treat our customers and one another.

Your role

Continued business success and a rapidly growing team have created opportunities for enthusiastic Bar and Restaurant Team Members to join our hospitality operations.

This is a hands on, front of house customer service role where you will help create enjoyable and memorable experiences for our members and guests.

You may be welcoming customers, taking orders, serving meals, preparing drinks or helping the team during a busy service. Whatever the task, you will bring energy, attention to detail and a genuine desire to help people enjoy their time with us.

What you will do

• Welcome members and guests with warmth, professionalism and genuine care.
• Take food and beverage orders accurately and efficiently.
• Prepare and serve beverages in accordance with responsible service requirements.
• Deliver meals and drinks promptly while providing attentive customer service.
• Process payments and operate point of sale systems accurately.
• Answer questions about menus, daily specials, promotions and venue facilities.
• Assist customers with dietary requirements and communicate requests clearly to the kitchen team.
• Clear and reset tables while maintaining clean, organised and welcoming dining areas.
• Maintain high standards of presentation, cleanliness, hygiene and food safety.
• Work closely with bar, restaurant, kitchen and management teams during busy services.
• Respond to customer questions, feedback and minor concerns with patience and professionalism.
• Represent our values and community brand in every interaction.

What you will bring

• A genuine passion for customer service and creating positive experiences.
• A friendly, confident and professional manner.
• A positive attitude and willingness to support your team.
• The ability to remain calm, organised and helpful during busy periods.
• Strong communication skills and attention to detail.
• Reliability, punctuality and pride in your work.
• Availability to work a flexible roster, including evenings, weekends and public holidays.
• A current RSA competency card, or a willingness to obtain one before commencing employment.
• Previous bar, restaurant, café, retail or customer service experience is desirable, although a great attitude and willingness to learn are equally important.
• A commitment to creating a safe, respectful and welcoming environment for everyone.

Ready to join our hospitality team?

Bring your personality. Grow your skills. Join a team that cares for its people and its community.

Please submit your résumé and a short cover letter telling us about your customer service experience, your availability and why you would like to join Shoalhaven Ex Services Group.

Shoalhaven Ex Services Group is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds, experiences and abilities.