Job Description

We are looking for an authentic and driven F&B Service Team Member (Part-Time) to join us at Refuge in Kimpton Clocktower Hotel!

Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

We have a variety of part-time contracts available from 16 hours per week up to 35hours per week,

What do you need to be an F&B Service Team Member? At Refuge, we’re all about individuality - from the dishes we serve to the drinks we pour. Nestled in the heart of Manchester in the Kimpton Clocktower, Refuge is a vibrant space for our team and guests alike. Join us and help keep the energy, flavour and welcome alive. Come as You Are

Your main duties and responsibilities will be serving our guests food and beverages with a positive attitude, dealing with customer queries or complaints and working alongside our kitchen team to ensure timely delivery of orders!

So, we are looking for someone who has…

• Availability to work from 16 hours per week with weekend availability

• Experience working within a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host

• Confidence in delivering great service, have a can-do attitude and always willing to help out where needed

• Passion for providing positive guest experiences, you will be someone who loves to interact with our guests!

• Willing to learn new things and work as part of our wider Hotel team!

• Drive to produce results – we work together within the Kimpton family to continue delivering extremely personal experiences and genuine human connection.
• A warm and authentic personality, with a can-do attitude and commitment to service.
• A willingness to work as part of a team that embraces our culture and delights our guests every day.

Joining the Kimpton family isn’t just about providing our guests with excellent service — we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why ! We can offer you…

• Financial Perks: £13.45 per hour plus service charge, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth: Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
• Colleague Perks: Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend: Share the opportunity and reap rewards when your friends join!

If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today! Check out our Instagram page @kimptonclocktower to see more.

As a F&B Service Team Member, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.