Job Description

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Event Services - Set-up Supervisor

Kalahari Resorts & Conventions is seeking a Set-up Supervisor. In this role, you will be responsible for supervising and assisting in the proper setup and timely cleanup of all assigned banquet functions. You will also supervise the efficient and accurate arrangement of event space per event specifications to create effective, fun, and jaw-dropping spaces. 

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll contribute to the guest experience by ensuring event spaces are set up accurately, safely, and on time, creating a seamless and welcoming environment for every event. You’ll also support associates by providing hands-on leadership, clear direction, and coordination to help the Event Services team operate efficiently and deliver exceptional service.

Pay Rate - $18-$20/Hr.

Key Responsibilities 

• Supervise and assist with the set-up, breakdown, and resetting of meeting rooms, ballrooms, and event spaces according to event specifications and timelines.
• Review banquet event orders (BEOs), floor plans, and event details to ensure spaces are accurately prepared for each function.
• Lead, train, and provide daily direction to Event Services associates while maintaining productivity and service standards.
• Coordinate with Banquets, Conference Services, Audio Visual, and other departments to support seamless event execution and last-minute changes.
• Inspect event spaces before and after functions to ensure cleanliness, organization, safety, and adherence to Kalahari standards.
• Maintain proper handling, organization, and inventory of tables, chairs, staging, linens, and other event equipment while promptly reporting maintenance or safety concerns.

What We’re Looking For 

• At least 1 year of supervisory or management experience in the Food & Beverage or the Hospitality Industry in a convention center or large hotel (over 500 room property).
• Prior experience as a server and/or set-up houseperson is required.
• Must have weekend and evening shift availability.
• Must be able to stack, push, and move banquet equipment throughout the Convention Center.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.