Review all written communication, including resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate all changes within the Banquet Department and make adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events.
Daily and weekly exchange of information is imperative to the Director of Food and Beverage, as well as line level associates.
Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
Communication between Event Management, Member, Guest, Banquet Chef, Front of House Management/Supervisor team on all Banquet needs. Your
interactions are very important and communication is vital between all areas affected.
Daily recap of all banquet information regarding revenue, staffing, issues/concerns, weather, and amount of covers must be submitted at the end of a shift to Director of Food & Beverage.
Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
Ensure the proper information on operation requirements, as well as execution, are properly delegated and distributed amongst the staff.
Staff must be well informed on all areas of coverage and given the responsibility and power to accomplish company goals for successful banquets.
Assure actions of hiring staff, firing, evaluations, and disciplinary are handled fairly and professionally
Maintain a high level of service by constantly training and coaching all direct reports and staff.
Responsible for developing and maintaining employee schedules each week.
Responsible for evaluation, job performance, and reporting weekly payroll.
Perform daily time keeping and tip reporting duties.
Responsible for all employee paperwork and proper filing.
Inspect restaurant hallways, meeting rooms, store rooms and public areas.
Must attend all Food and Beverage meetings and relay all information to line level associates.
Employment Standards:
Excellent oral and written communications skills.
Comprehend reading materials, speak, read and write English.
Neat in appearance and well groomed.
Maintain proper associate uniform standards and footwear which is slip esistant and polished.
To ensure superior service and sanitation standards, all rooms and table top utensils must be detailed and presentable prior to every function.
Make sure all equipment is in working order for the department.
Be active in preventative maintenance around the resort.
Requires problem solving abilities.
Maintain a clean, safe and environmentally responsible work environment.
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
