Job Description

About Us

The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our Banquets Department plays a pivotal role in creating unforgettable experiences for our guests. From elegant weddings and corporate gatherings to festive celebrations, our team ensures every event is executed flawlessly.

Our group boasts a collection of iconic hospitality destinations and world-class venues including Aru, Antara, Saadi and Kudo, each offering unique experiences for our valued guests. At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards.

The Opportunity

We are seeking an experienced and highly organised Banquets Manager to oversee the operations of our in-house events, ensuring exceptional customer service to deliver memorable experiences for our guests.

Your day-to-day:

• Collaborate with the Sales and Catering department to understand client requirements and preferences, providing expert advice and creative suggestions.
• Conduct pre-function and post-function briefings with team members to ensure seamless execution.
• Oversee all logistical aspects of events including room step, audio-visual equipment, decorations and seating arranges, while also coordinating with other hotel departments.
• Manage banquet staff to ensure proper training, scheduling and adherence to service standards.
• Develop and manage event budgets, implementing ways to optimise cost efficiency.
• Ensure compliance with health and safety regulations during events, overseeing the proper handling of food and beverages in adherence to food safety guidelines.
• Maintain all banquet records, conducting post-event evaluations to gather feedback from clients and guests to continuously improve our offering.

Our successful candidate with have:

• Minimum three years’ experience as a Banquets Manager in a 5-star hotel environment.
• Strong organisational and time-management skills with the ability to multitask.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Proficiency in budgeting and cost control measures.
• Knowledge of health and safety regulations and food safety guidelines.
• The ability to supervise and lead a team effectively.
• Creative problem-solving skills and a proactive, solution-oriented approach to managing challenges.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, as dictated by event schedules.
• A current Responsible Service of Alcohol (RSA) certificate.

Discover what awaits you:

• Immerse yourself in the storied legacy of Melbourne's iconic Grand Heritage Hotel, where every day presents a chance to shape its enduring narrative.
• Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbourne’s vibrant city.
• Enjoy nutritious and delicious staff meals, and daily dry-cleaning services.
• Opportunities to take your career to new heights, with plenty of room for growth within our ever-expanding hospitality group.
• Indulge in exclusive discounts across our esteemed collection of venues.
• Thrive in a supportive work environment that fosters growth and teamwork.

If this sounds like you, we can't wait to hear from you! Take the next step in your career by applying now and joining our exceptional team at The Hotel Windsor.

We value the unique backgrounds, experiences and contributions that each person brings to our team, and we encourage and celebrate our diversity. First Nations peoples, those identifying as LGBTQIA+, women and people of all ages are encouraged to apply. Our aim is to create a workplace that reflects the community in which we live.

Please note that only short-listed candidates will be contacted for this role. You must have full permanent working rights in Australia to be considered.