Job Description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

The Banquet Houseperson cleans, sets up, and refreshes banquet rooms.

Principal Responsibilities

My Guest

• Answer any guest questions or direct them to someone that can assist them. Ensure complete guest satisfaction.
• Should always conduct him/himself with a pleasant and helpful attitude towards guest, co-workers and managers.

My Product

• Complete all required set-ups and breakdowns on time and as specified on BEOs (Banquet Event Order).
• Restock and deliver amenity boxes and all other items for the function on time, as specified on the BEO.
• Ensure rooms are equipped with standard equipment such as recycling bin(s), garbage bin(s), amenity box, etc.
• Maintain clean, orderly function rooms, storage areas, banquet furniture and equipment.
• Responsible to supply, connect, and tape down power cords and/or Internet cables as specified in the BEO.
• Ensure that required tables are properly clothed and skirted prior to set-up.
• Assemble/disassemble dance floors, as required.
• Ensure all rooms are refreshed during break. (e.g.. clean water glasses, fresh water, remove dirty glasses).
• Keep storage rooms and the back of house clean and organized.
• Utilize proper of trucks and dollies to move equipment, in accordance with safety procedures.
• Collect all linen and return soiled laundry to the linen room, at the end of each service.

My Colleague

• Communicate stock shortages to Management for re-ordering
• Attend Department meetings as scheduled.
• Assist Colleagues in performing their duties, as required.
• Perform other task as assigned by management.

My Chelsea

• Comply with Hotel policies and procedures.
• Comply with Safety policies and procedures and report any safety hazards to Management.

• Perform other tasks as assigned by Management.

Academic and Working Qualifications

Working Experience

• Previous Guest Service experience an asset.

Soft Skills

• Good communication skills.

Languages

• Ability to speak, read and write english

Physical Requirements

• Lift heavy objects – 80lbs

• Bending, lifting, twisting required

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/