Job Description

About Us

The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Our Banquets Department plays a pivotal role in creating unforgettable experiences for our guests. From elegant weddings and corporate gatherings to festive celebrations, our team ensures every event is executed flawlessly.

At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs.

We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.

The Opportunity

We are seeking an enthusiastic and highly organised Banquets Duty Manager to assist our Management Team in overseeing our in-house events, ensuring exceptional customer service to deliver memorable experiences for our guests.

Your day-to-day:

• Collaborate with the Sales and Catering department to understand client requirements and preferences, providing expert advice and creative suggestions.
• Conduct pre-function and post-function briefings with team members to ensure seamless execution.
• Oversee all logistical aspects of events including room step, audio-visual equipment, decorations and seating arranges, while also coordinating with other hotel departments.
• Manage banquet staff to ensure proper training, scheduling and adherence to service standards.
• Develop and manage event budgets, implementing ways to optimise cost efficiency.
• Ensure compliance with health and safety regulations during events, overseeing the proper handling of food and beverages in adherence to food safety guidelines.
• Maintain all banquet records, conducting post-event evaluations to gather feedback from clients and guests to continuously improve our offering.

Our successful candidate with have:

• Minimum two years’ experience as a Banquets Supervisor or similar in a 5-star hotel environment.
• Strong organisational and time-management skills with the ability to multitask.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• Proficiency in budgeting and cost control measures.
• Knowledge of health and safety regulations and food safety guidelines.
• The ability to supervise and lead a team effectively.
• Creative problem-solving skills and a proactive, solution-oriented approach to managing challenges.
• Flexible availability to work hours, including evenings, weekends, and public holidays, as dictated by event schedules.
• A current Responsible Service of Alcohol (RSA) certificate.

Discover what awaits you:

• Central CBD location close to Transport
• Daily staff meals, and dry-cleaning services.
• Opportunities to take your career to new heights, with plenty of room for growth within our ever-expanding hospitality group.
• Generous staff discounts across our esteemed collection of venues including, Aru, Antara, Kudo and Saadi.

If this sounds like you, we can't wait to hear from you! Take the next step in your career by applying now and joining our exceptional team at The Hotel Windsor.

Please note that only short-listed candidates will be contacted for this role. You must have full permanent working rights in Australia to be considered.