Job Description

SUMMARY

As a Server (Event Staff Member), you will execute banquet set-up, service, and clean-up for assigned functions, including breakfasts, lunches, dinners, hospitality suites, and other special services, while delivering outstanding guest service and maintaining a positive work environment. Our Servers (Event Staff Member), are a critical part of ensuring our guests have a memorable experience and will reflect our high standards for service, hospitality, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute food and beverage service before, during, and after banquet functions
• Demonstrate proper banquet set-up, service, and clean-up procedures
• Work effectively under pressure and meet service deadline
• Ability to load and unload trucks for outdoor events
• Must be able to work in a fast-paced environment, indoors and outdoors, including exposure to varying weather conditions
• Must be able to unload all supplies from the requisition and properly store them in their designated area
• Maintain accurate cash controls and handle transactions as required
• Maintain and organize storage areas, ensuring cleanliness and proper stock levels
• Adhere to grooming and dress standards as set forth by the Employee Handbook
• Foster a positive attitude and maintain good rapport with fellow employees
• Report to work on time, in uniform, and with all necessary tools
• Complete all assignments as directed by supervisors
• Maintain high standards of sanitation and safety in all areas
• Responsible for cleaning and sanitation of assigned work areas
• Maintain open communication with supervisors and team members
• Understand and follow environmental practices and policies of the Resort

EDUCATION/EXPERIENCE

• High school diploma or equivalent preferred
• Food service experience preferred
• Must be at least 16 years of age
• Valid Michigan driver’s license and insurability under Resort’s policy required
• Must be able to pass a background investigation and drug screen as a condition of employment

OTHER SKILLS AND ABILITIES

• Strong interpersonal and communication skills; able to provide excellent customer service
• Ability to work effectively as part of a team
• Strong organizational skills and attention to detail
• Ability to adapt to last-minute changes and respond professionally to guest requests or concerns
• Demonstrate a positive attitude and remain calm under pressure
• Ability to follow directions from senior banquet staff

TYPICAL PHYSICAL & MENTAL DEMANDS

• Must be in good health and able to stand for extended periods
• Capable of heavy lifting and pushing heavy carts
• Ability to work in a fast-paced environment while maintaining focus and professionalism
• Ability to handle stressful or difficult guest interactions in a courteous manner
• Ability to adapt quickly to changing event needs and last-minute requests, including extending event end times

WORKING CONDITIONS

• Must be able to work flexible hours, including evenings, weekends, and holidays as required
• Must be able to work in a fast-paced, high-volume environment
• Employee parking proximity to resort entrance varies season to season due to business volume

The above statements are intended to describe the general nature and level of work performed by this position and is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Management retains the right to add or to change the duties of the position at any time.

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.