Job Description

Join our Banquets team at the beautiful Hyatt Regency in downtown Greenville as a server or a bartender!

The purpose of a Banquet Server or Bartender is to assure the overall success of the hotel by meeting or exceeding the guest expectation for food and beverage service in meeting rooms and banquet functions.

Essential Job Functions - Server

• Ensure guest satisfaction through meeting room cleanliness and attention to guests’ needs.
• Ensure that a high level of sanitation and cleanliness is maintained before, during and after each shift.
• Be able to read a Banquet Event Order and know how to complete setup. Expected to assist in banquet functions when needed as a lead server/co-captain.
• Set tables in assigned area correctly and uniformly using clean, pressed linen (without rips, stains or tears), clean silverware, clean china with no chips of cracks and clean glassware. Properly clean and fill table condiments (salt, pepper, sugar, breadbaskets, etc.).
• Know the menu for each function and be able to explain the major ingredients and preparation methods for each item served.
• Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures. Check on the guests.
• Assist the lead server/captain in breaking down tables, buffet or other special food service tables and equipment.
• Setup; serve and/or breakdown coffee breaks, receptions and other functions as assigned, following standard procedures and policies.
• Complete any assigned side work; such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing serving equipment, etc.

Essential Job Functions - Bartender

• Takes orders from customers or Bar Server.
• Mixes ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
• Serves wine and draught or bottled beer.
• Arranges bottles and glasses to make attractive display.
• Slices and pits fruit for garnishing drinks.
• Checks food before serving it to the guest to ascertain that appearance, temperature and portions are correct.
• Replenishes bar snacks such as chips, pretzels, and nuts.
• Follows AURO Hotels’ beverage standards and procedures.
• Makes sure all drinks are rung up properly and collect money for drinks served.
• Follows cash handling responsibilities as dictated by AURO Hotels’ policy.
• Is fully responsible and accountable for an issued bank.
• Has full knowledge of and fully comply with the state liquor laws.
• Follows proper procedures for ringing guest checks and cash collecting procedures.
• Performs all duties in a safe manner and monitor those actions of others.
• Has knowledge of general house information in order to assist guests at any time.
• Relays any guest complaints/comments to Manager.
• Responsible for the daily maintenance and cleanliness of the bar before, during and after shift.
• Responsible for profitable bar cost by accurate measurement of product. Measure all drinks properly.
• Completes opening/closing duties.
• Never leave bar unattended. Assist managers and lead servers/captains in setting up the functions and enforce all policies and procedures. Extend courtesy and goodwill to everyone at all times.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.