Job Description

Your Day To Day

• Follow Banquet Event Order form to understand the client’s function requests and setup according to their contract agreement with the Conference & Events team.

• Working closely with the Kitchen and Food & Beverage team members to provide seamless service.

• Personally welcome, recognise and farewell the client and guests with genuine warmth and thoughtful hospitality.

• Going above and beyond for the client and guests, understanding their needs and always making their experience memorable.

• Function rooms and back of house prep area to be maintained clean and tidy at all times.

• Respond appropriately to guest complaints and concerns, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.

• Manage stock responsibly ensuring appropriate control and ordering to balance budget, demand and par levels.

• Coaching, mentoring and training colleagues whilst leading and coordinating the operational outlets.

• Conduct briefing and service sequence to all casual labours on day to day functions.

• Wear your uniform with pride and grooming as per hotel standard.

• Responsible to update the E-Log after every shift on daily basis.the set upback-of-house,the day-to-daylabourersa standardsfor updatinga setup back-of-house,

What We Need From You

• Fitness – you’ll be on your feet most of the day with lots of bending and kneeling.

• Strength – sometimes you’ll need to lift, push and pull big objects like barrels and crates up to 50lbs (23 kg).

• Literate – you’ll need a good grasp of reading, writing and basic maths.

• Flexible – night, weekend and holiday shifts are all part of the job.

• Experienced – you’ll know how to prepare a wide range of drinks. Ideally with formal bartending training.

• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language.

• Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to.