Job Description

SUMMARY

As a Set-Up Houseperson, you will be responsible for the set-up and breakdown of all Banquet and meeting spaces, maintaining the highest standards of cleanliness and organization, and providing outstanding service to guests, residents, members, and departments throughout the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure timely and accurate set-up and breakdown of all Banquet Event Order (BEO) functions, both indoor and outdoor
• Maintain exceptional standards of cleanliness in all banquet function spaces, pre-function areas, and storage rooms, including but not limited to carpet, walls, doors, windows, and HVAC units
• Maintain banquet storerooms in a neat and organized manner, stocked with appropriate supplies for meetings and food service functions
• Transport and store tables, chairs, and other equipment as required
• Refresh meeting rooms as needed based on group and event requirements
• Ensure compliance with proper grooming and dress standards as set forth by the Employee Handbook
• Report to work on time, in uniform, and with appropriate tools
• Complete all assignments as requested by the Set-Up Supervisor, Head Set-Up Supervisors, Banquet Assistant Managers, or Banquet Manager
• Maintain open communication with supervisor and team members
• Ensure familiarity with fire exits, extinguisher locations, and adhere to all safety rules and regulations
• Abide by environmental practices of the resort
• Work flexible and on-call hours as required, including evenings, weekends, and holidays
• Respond positively to instruction and feedback, demonstrating a readiness to assist with additional tasks as assigned
• Adhere to and ensure accountability for resort policies, procedures, and standards
• Exemplify and model GTRS Core Values in all interactions

EDUCATION/EXPERIENCE

• High school diploma or equivalent preferred
• Must be at least 18 years of age
• Valid Michigan driver’s license and insurable under the Resort’s insurance policy
• Must be able to pass a background investigation and drug screen as a condition of employment

OTHER SKILLS AND ABILITIES

• Demonstrate eagerness, enthusiasm, and a positive attitude
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong interpersonal skills and a focus on outstanding customer service
• Willingness to learn and grow in the position, striving for continuous improvement
• Ability to communicate effectively, follow directions, and adapt to changing requirements

TYPICAL PHYSICAL & MENTAL DEMANDS

• Heavy work – exerting up to 100lbs of force occasionally, 50lbs frequently, and 20lbs constantly to lift, carry, push, pull, or move objects
• Ability to stand and walk for extended periods of time
• Ability to adapt to changing information and requirements as driven by group and meeting room needs
• Ability to comprehend and follow instructions
• Perform duties under deadlines and changing schedules, remaining focused and professional

WORKING CONDITIONS

• Must be able to work in a fast-paced environment in a safe and productive manner
• Must be able to work in a fast-paced environment, indoors and outdoors, including exposure to varying weather conditions
• Flexibility to work varied hours including evenings, weekends, and holidays
• Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
• Employee parking proximity to resort entrance varies season to season due to business volume

Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.