Job Description
Banquet Server
This is a part-time role with weekend availability required for both morning and evening shifts.
Are you ready to embark on a Journey with Hilton Christiana and Meyer Jabara Hotels? Do you have the J Quality? https://www.youtube.com/watch-v=qAGd0FhBqJs&feature=youtu.be
The Hilton Wilmington/Christiana is seeking an experienced and motivated Banquet Server to join our Food & Beverage team.
By joining our Team at Meyer Jabara Hotels, you will work for a company that values its associates, strives to provide the best training, tools and support to perform your job the best way possible. You will be empowered to make decisions, and you will be supported in your professional development. You will be surrounded by people that love what they do and support each other in achieving professional, financial, and personal goals both for you and for the company.
The ideal candidate
Under general supervision, provides prompt and courteous food service to customers. Set-up, service and break down assigned functions in a safe, accident-free manner.
Will ensure the operational abilities of the Banquets Department by preparing for, maintaining, and recovering from various activities and functions in the Banquet Department.
Primary Responsibilities
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
• Serve food and beverages in a friendly, courteous and professional manner according to the Hilton’s high standards of quality.
• Knowledge of event menu items and their contents.
• Knowledge of appropriate table settings and service ware.
• Knowledge of preparation and garnishing methods.
• Setting up, maintaining and breaking down banquet rooms.
• Basic English language communication skills
• Ability to carry large and heavy trays on a continuous basis throughout a shift.
Physical/Cognitive activities
• The major responsibility in this position is to operate the functional areas of banquets, therefore a significant portion of the workday is spent moving about, speaking, and listening, usually while standing up.
• The vast majority of time is spent moving about while communicating with staff or guests. Close interaction with staff and guests is essential in this position to ensure guest satisfaction.
• Lifting, pulling, or carrying items weighing approximately 50 pounds occurs a majority of the time, and lifting, pulling or assisting in carrying items weighing 100 pounds or greater occurs occasionally.
• Reading and writing abilities are used often in reviewing and comprehending Banquet Event Orders, and written instructions from superiors regarding appropriate set-up for upcoming functions.
• A small portion of time is spent sitting down and some of this time is spent completing departmental paper work, such as daily or end of shift reports
The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
