Job Description

The Banquet Server at Trophy Lake Golf & Casting is responsible and accountable for providing an unparalleled quality of service experience to our guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform work as assigned by the Banquet Manager which may include setup as required by the Banquet Event Order or special guest requests.
• Demonstrate complete and accurate setups as required by the established Banquet SOP’s, Banquet Event Order or as requested by the Banquet Manager.
• Ensure all meeting space and storage meets with established standards of cleanliness and organization.
• Maintain the service flow and Health Department Standards in the setup and execution of service breakdown stations.
• Establish a positive working relationship with the Manager and Banquet Captain in a team environment and demonstrate directing a team through the setup and teardown as defined by the Banquet Event Orders.
• Maintain a complete working knowledge of our facility to include Audio Visual setup, music, and lighting and temperature adjustments.
• Initiate contact with guests within 15 feet, with a sincere welcome and the willingness to assist the guest. At the conclusion of the guest’s visit, offer a genuine thank you and invitation to return.
• Always yield to the guest.
• Proficiently execute the serving sequence.
• Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
• Maintain a good working knowledge of hours of operation, wine, and menu, including ingredients and preparation method.
• Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
• Suggestive sell at every opportunity by informing guests of specials and your personal recommendations.
• Other tasks as assigned.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE:

• Must possess a strong eye for detail to ensure tasks are completed efficiently and according to specifications.
• Able to work well under pressure and balance multiple priorities and assignments.
• Must be adaptive, flexible, and empathetic.
• Must be responsive to guest’s needs in an efficient and professional manner.
• Must be willing to assist fellow team members in daily responsibilities to drive processes which support the business.
• A minimum of one (1) year of related experience and/or training; or equivalent combination of education and experience.
• Ability to work individually, as well as in a team environment.
• Must possess and maintain a current state approved food handlers’ card.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the team member must:

• Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
• Have the ability to lift up to 50 pounds occasionally.
• May include outdoor work and exposure to related weather conditions to include but not limited to: sunshine, wind, rain, warm & cool temperatures.

COMPENSATION DETAILS:

• Offered rate of pay range: $17.13 - $17.13 per hour
• Eligible for tips in addition to regular hourly rate
• Eligible for overtime

FOR ON-CALL TEAM MEMBERS:

On-Call team members do not have a set/regular schedule. On-Call team members are hired to work intermittently, based on their own availability aligning with open shifts. They work fluctuating number of hours per week, including occasional overtime.

Hours are not guaranteed, and hours worked during the summer (busy season) are not an indication of hours available year-round.

As an On-Call team member, you are required to stay in regular contact with your manager to provide the days/times you are available to work.

BENEFITS AND PERKS:

Oki Golf offers an impressive collection of benefits! Some benefits include:

ALL TEAM MEMBERS:

• Golf benefits for free play, guest passes and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Paid sick time
• Team Member Referral Program participation and more!

FULL-TIME TEAM MEMBERS: (regularly working 35+ hrs/week):

• Medical/dental/vision/telehealth coverage
• FSA options
• Company paid life insurance and long-term disability
• Paid vacation
• Holiday pay

Visit okigolf.com/careers/ to view more information about Oki Golf's history, company culture, and commitment to diversity.

Trophy Lake Golf and Casting

From its quaint, fishing lodge-style clubhouse to its celebrated golf course, Trophy Lake Golf & Casting is a magnificent collaboration of nature and design, capturing the spirit and tradition of the Northwest. The celebration of two of the region's most popular activities - golf and fishing - enhance the experience and create a resort feel that allows guests to truly escape and enjoy. Overlooking the 18th green and a dramatic waterfall that feeds one of Trophy Lake's stocked fishing lakes, the Dry Fly Café features home-style Northwest cuisine with generous portions and courteous service. The golf club offers a wide variety of options for job seekers including golf, restaurant, banquet, turf, and administrative positions.